Senior Care Partner

Tender Loving Care Aged Care; Canterbury-Bankstown; On-site; AUD 65,000 - 85,000; Full time

Job summary

Tender Loving Care Aged Care – Bankstown is seeking a Care Partner to support customers through their care journey, coordinating services and developing holistic care plans to help them live safely at home or in a preferred setting.

You will build strong relationships, conduct onboarding assessments, and work with clinical teams and families to ensure person-centred care and smooth transitions across health needs.

Qualifications

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus and empathy in sensitive conversations.
• Excellent communication and proficiency with Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions.
• Ability to work across multidisciplinary teams in a fast-paced environment.

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

Skills

Customer focus

Empathy

Communication skills

Time management

Prioritisation

Collaboration

Case management

Multidisciplinary coordination

Education

Certificate IV or Diploma in Community Services / Aged Care

Tools

Microsoft Office

Customer management systems

Job description

Tender Loving Care Aged Care – Bankstown NSW

As a Care Partner, you will support Paramedical Healths customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support. This is a Permanent Full-Time opportunity, Monday to Friday, supporting SAH customers.

Key responsibilities

Build trusted relationships with customers and support them to achieve their goals at home.

Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.

Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.

Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.

Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.

Recognise and esc?

Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.

Promote safety, quality and person-centred care across all aspects of service delivery.

About you

Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.

Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.

Excellent communication skills and confidence using Microsoft Office and customer management systems.

Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.

Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.

A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.

Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).