Care Partner

Multicultural Care; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Multicultural Care is seeking an experienced Care Partner to lead high-quality case management, support planning and coordination across home care programs in NSW. The role reports to the Manager Care Services and focuses on delivering person-centred support while meeting KRAs and compliance standards.

Key responsibilities include client assessments, care plan development, risk management, documentation and continuous improvement activities, with emphasis on culturally sensitive care for diverse

Qualifications

• Qualifications and/or experience in Health, Community Services, Aged Care, Nursing, or a related field.
• Experience in case management, assessments, care planning, and budget management.
• Sound understanding of Consumer Directed Care and aged care reforms.
• Knowledge of aged care services and referral pathways.
• Excellent communication, customer service, and relationship-building skills.
• Strong computer literacy and experience using client management systems.
• Ability to work independently, manage competing priorities, and adapt to change.
• Understanding of the needs of older people, particularly those from CALD backgrounds.

Responsibilities

• Deliver high-quality Home Care services that support clients to live independently and achieve their goals.
• Conduct client assessments and develop person-centred care plans tailored to individual needs and preferences.
• Provide case management, information, advice and referrals to support clients and their carers.
• Coordinate services and respond to changes in client needs, ensuring appropriate support is provided.
• Maintain accurate client records and complete documentation, reporting and administrative tasks within required timeframes.
• Identify, manage and escalation risks, incidents and client concerns in line with organisational policies.
• Ensure compliance with relevant legislation, standards, policies and workplace health and safety requirements.
• Participate in professional development, team meetings and continuous improvement activities.

Skills

Case management

Assessments

Care planning

Budget management

Consumer Directed Care

Aged care reforms

Communication

Client management systems

Education

Health/Community Services qualification

Tools

Client management systems

Job description

Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.

Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Care Partner who is responsible for the provisioning of high-quality case management, support planning, and care coordination services across all home care program types (including SAH and CHSP).

The position reports to the Manager Care Services and has an important role in providing support to the management team to ensure all care partnership activities is of primary focus to achieve set KRAs, KPIs and meets relevant compliance standards.

Key Responsibilities

• Deliver high-quality Home Care services that support clients to live independently and achieve their goals.
• Conduct client assessments and develop person-centred care plans tailored to individual needs and preferences.
• Provide case management, information, advice and referrals to support clients and their carers.
• Coordinate services and respond to changes in client needs, ensuring appropriate support is provided.
• Maintain accurate client records and complete documentation, reporting and administrative tasks within required timeframes.
• Identify, manage and escalation risks, incidents and client concerns in line with organisational policies.
• Ensure compliance with relevant legislation, standards, policies and workplace health and safety requirements.
• Participate in professional development, team meetings and continuous improvement activities.

What We're Looking For

• Qualifications and/or experience in Health, Community Services, Aged Care, Nursing, or a related field. Clinical experience is highly regarded.
• Experience in case management, assessments, care planning, and budget management.
• Sound understanding of Consumer Directed Care and aged care reforms.
• Knowledge of aged care services and referral pathways.
• Excellent communication, customer service, and relationship-building skills.
• Strong computer literacy and experience using client management systems.
• Ability to work independently, manage competing priorities, and adapt to change.
• Understanding of the needs of older people, particularly those from CALD backgrounds.
• Current NSW Driver Licence and access to a reliable vehicle.