Senior Business & Process Analyst

NSW Public Service Commission; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Transport For NSW is seeking a Senior Business & Process Analyst for a temporary opportunity up to 2 years, based in Sydney. You will lead business analysis, process analysis and functional design for NSW Motorways, evaluating current-state operations to design fit-for-purpose future-state solutions with architects, IT stakeholders and ERP vendors.

You will plan BA activities, maintain artifact quality, manage interdependencies and provide decision support to governance.

Qualifications

• Lead business analysis, process improvement and delivery management for complex portfolios.
• Facilitate workshops with business and technology stakeholders to define requirements.
• Experience across Waterfall, Agile and Hybrid delivery environments.

Responsibilities

• Lead discovery activities to analyse current-state processes, controls, data and systems.
• Define requirements and translate business needs into functional specifications.
• Develop future-state process designs and functional solution options (BPMN, data models, user stories).
• Plan BA work plans, maintain traceability, and align milestones with project objectives.
• Partner with vendors and external consultants to review designs and manage risks.
• Support governance through transparent decision-making and stakeholder engagement.

Skills

Business analysis

Process analysis

Stakeholder management

BPMN

User stories

Data modelling

Job description

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Senior Business & Process Analyst (Temporary opportunity for up to 2 Years)

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Sydney, NSW, AU, 2020

Job reference number: 111194

Employment type: Fixed Term Full-Time

Salary range: $163145.0-$182721.0

You’re open to a change of direction and a new challenge.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Lead business analysis, process analysis, and functional design for NSW Motorways. The role evaluates current-state operations, processes and systems to define streamlined, fit-for-purpose future-state solutions and designs by partnering with architects, stream leads, IT stakeholders, ERP vendors, and external consultants, the role ensures end-to-end solution integrity and delivery readiness. It plans BA activity, maintains high artifact quality, manages interdependencies, and provides decision support to strengthen program governance.

Working as part of a team delivering business analysis, process improvement and transformation outcomes across NSW Motorways projects and programs, this role will see you lead discovery activities to analyse current-state processes, controls, data and systems, while facilitating workshops with business and technology stakeholders to define requirements, resolve gaps and achieve alignment. You will work within the established Business Analysis framework, applying standards, modelling conventions, and quality gates to ensure consistent, high-quality delivery outcomes.

You will lead the development of future-state process designs and functional solution options, leveraging contemporary business analysis methodologies including BPMN, user stories, data models and functional specifications. Working across Waterfall, Agile and Hybrid delivery environments, you will define and manage BA work plans, maintain end-to-end requirements traceability, and align milestones, dependencies and deliverables with broader project objectives. You will also partner with vendors and external consultants to review and validate functional designs, proactively manage design risks and operational impacts, and support effective governance through transparent decision-making.

Your exceptional stakeholder facilitation, communication and influencing skills, combined with expertise in business analysis, process improvement and delivery management, will see you excel in navigating complex stakeholder environments and delivering practical, business-focused solutions. You are recognised for your ability to build strong relationships, drive consensus, and translate business needs into effective outcomes, while mentoring junior Business Analysts and contributing to the ongoing growth and maturity of the Business Analysis practice.

You’re recognized as a strategic and analytical thinker with strong influencing and communication capabilities, skilled at facilitating business analysis, stakeholder engagement, requirements gathering and solution development, experienced in analysing business needs across complex portfolios of initiatives and applying contemporary business analysis methodologies and best-practice processes.

Tolling experience is highly desirable.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.