Senior Business Analyst – Workflow Automation

N2S.Global; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

N2S.Global in Sydney seeks a Senior Business Analyst to drive workflow automation initiatives within an Agile delivery environment. You will craft user stories, define acceptance criteria, manage backlogs, and collaborate with Product Owners, Engineers, Designers, and Operations to deliver impactful digital solutions.

The ideal candidate has 5+ years of business analysis experience in complex digital transformations, preferably in financial services, with strong Jira/Confluence skills and a

Qualifications

• 5+ years of experience eliciting, analysing, documenting, prioritising, and tracing business requirements across the delivery lifecycle.
• Translate business needs into well-defined user stories, acceptance criteria, business rules, and process flows.
• Experience managing requirements from discovery through to delivery and production release.
• Experience embedded in an Agile feature team, partnering with Product Owners, Engineers and QA.
• Facilitate backlog refinement, Sprint Planning, story elaboration, dependency management, and delivery prioritisation.
• Write, maintain, and manage user stories in Jira; ensure stories are sized, understood, and ready for development.
• Support DoR and DoD to maintain high-quality delivery artifacts.

Responsibilities

• Lead workshops and discovery sessions to identify pain points, requirements, opportunities, and business outcomes.
• Design, validate, and optimise target-state processes with end users, Operations teams, and SMEs.
• Collaborate with Product Owners, UX designers, and technology teams to refine digital experiences and workflows.
• Ensure DoR/DoD alignment and contribute to backlog refinement and sprint planning.
• Balance operational, customer, risk, and technology considerations when defining solutions.

Skills

Business analysis

Requirements engineering

Stakeholder collaboration

Agile delivery

Process improvement

Tools

Jira

Confluence

Job description

Senior Business Analyst - Workflow Automation

Summary

This role is best suited to candidates who have recently worked as a Business Analyst within an Agile software delivery team and have hands-on experience writing user stories, defining acceptance criteria, managing product backlogs, and supporting sprint-based delivery.

Role Description

Senior Business Analyst

You are an experienced Senior Business Analyst with a strong track record delivering as part of an Agile product or feature team in complex digital transformation environments, ideally within banking and financial services. You bring deep capability in business analysis, requirements engineering, and process improvement, partnering closely with Product Owners, Engineers, Designers, and Operations teams to deliver customer and business outcomes. Experience in Business or Commercial Lending and/or Operations is highly desirable.

Key Skills & Experience

Business Analysis & Requirements Engineering

• 5+ years' experience eliciting, analysing, documenting, prioritising, and tracing business requirements throughout the delivery lifecycle.
• Proven ability to translate business needs into well-defined user stories, acceptance criteria, business rules, and process flows.
• Strong experience managing requirements from discovery through to delivery and production release.

Agile Feature Team Delivery

• Demonstrated experience working as the Business Analyst embedded within an Agile feature team, partnering daily with Product Owners, Engineers, and QA teams.
• Strong experience facilitating backlog refinement, Sprint Planning, story elaboration, dependency management, and delivery prioritisation.
• Proven ability to write, maintain, and manage user stories in Jira, ensuring stories are appropriately sized, understood, and ready for development.
• Experience supporting teams to achieve a high-quality Definition of Ready (DoR) and Definition of Done (DoD).

Stakeholder Collaboration & Process Improvement

• Experience working directly with end users, Operations teams, and subject matter experts to design, validate, and optimise target-state processes.
• Ability to balance operational, customer, risk, and technology considerations when defining solutions.

Facilitation & Discovery

• Ability to lead workshops, interviews, process walkthroughs, and discovery sessions to identify pain points, requirements, opportunities, and business outcomes.
• Experience conducting process analysis and translating findings into actionable recommendations and delivery artefacts.
• Ability to work closely with Product Owners, UX designers, and technology teams to define and refine digital experiences and workflow solutions.
• Experience across workflow, case management, CRM, or process automation platforms is highly desirable.

Tools, Communication & Problem Solving

• Advanced proficiency in Jira and Confluence, including backlog management, story creation, documentation, and Agile reporting.
• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Proven analytical and problem-solving skills in complex delivery environments.

Location

• Sydney based with the ability to work from Parramatta as required to collaborate with Operations teams.