Senior Business Analyst

Westpac Group; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Mortgage discounts for employees

Flexible work arrangements

Learning & development opportunities

Volunteer and community involvement

Job summary

Westpac Group is seeking a Senior Business Analyst in Sydney with a hybrid work model (2–3 days in the office). You will lead operational change by translating complex business, customer and regulatory needs into practical solutions, collaborating with frontline teams, risk partners and technology to improve end-to-end journeys.

You will drive operational uplift, regulatory remediation, digital enablement and continuous improvement, while managing stakeholder dynamics and mentoring team members

Qualifications

• Proven experience as a Senior Business Analyst in operational, transformation, or regulatory environments.
• Ability to define clear requirements and map current/future state processes.
• Experience supporting delivery activities including testing, readiness and implementation.
• Proven ability to engage with senior stakeholders and facilitate workshops.

Responsibilities

• Lead operational change by turning complex needs into practical solutions.
• Collaborate with frontline teams, risk partners and technology to improve journeys.
• Drive end-to-end improvements, strengthen controls and lift performance.
• Navigate stakeholder resistance and tailor communication to audiences.

Skills

End-to-end process redesign

Stakeholder engagement

Workshop facilitation

Regulatory remediation

Risk assessment

Clear communication

Job description

Job Description

Create your best future and join as a Senior Business Analyst.

• Location: Sydney based role, also open to other locations
• On-site Requirement: 2-3 days in the office per week
• Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential.
• Hybrid

What’s the role?

You’ll be joining Everyday Banking where the work you do shapes how millions of customers experience everyday banking. As a Senior Business Analyst, you’ll lead meaningful operational change by turning complex business, customer and regulatory needs into clear, practical solutions. You’ll work closely with frontline teams, leaders, risk partners and technology to improve end to end customer journeys, strengthen controls and lift operational performance.

You’ll help deliver operational uplift, regulatory remediation, digital enablement and continuous improvement initiatives that make a real difference.

Additionally, you will navigate and manage stakeholder resistance or conflict to build strong, effective working relationships that support successful outcomes. You will tailor communication to suit different audiences and contexts, deliver clear and impactful messages, and provide guidance, mentorship, and direction to team members while supporting larger and more complex initiatives where required.

What do I need?

• Proven experience as a Senior Business Analyst in operational, transformation, or regulatory environments, leading end-to-end process change and delivering practical outcomes.
• Ability to define clear requirements, map current and future state processes and assess risk and control impacts.
• Experience supporting delivery activities such as testing, readiness and implementation.
• Demonstrated experience managing multiple business process re-engineering or transformation projects.
• Proven ability to engage with senior stakeholders effectively, facilitating workshops, and managing relationships to drive and influence project success.
• Ability to communicate complex transformational concepts in a clear, accessible manner for a variety of audiences.

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help you grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

We’re all about creating a supportive and inclusive community.

We welcome everyone no matter your age, gender, background, or abilities.

We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the Diversity, sustainability and flexibility section.