International Logistics & 3PL Manager

Forever New Head Office; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

40% employee discount

Coffee and lunch subsidy

Birthday and loyalty leave

Referral incentives

Wellbeing and sustainability programs

Learning and development programs

Awards and recognition

Parking at Richmond head office

Global exposure across markets

Job summary

Forever New Head Office is seeking an experienced International Logistics & 3PL Manager to own the performance of our global logistics network. You will manage freight, 3PL partnerships, carriers, and customs to ensure cost-effective and compliant movement of products across markets.

The role requires solving complex operational challenges, improving partner performance, and driving continuous improvement across Supply Chain, Planning, Retail, Finance, Digital and IT with data-driven insights.

Qualifications

• Proven experience in logistics/supply chain management.
• Experience managing 3PL providers and freight forwarders.
• Knowledge of international freight, customs and trade documentation.
• Strong cost management and logistics performance understanding.
• People leadership and accountability.
• Excellent stakeholder management across functions.
• Experience with ERP/WMS/OMS/TMS platforms.

Responsibilities

• Lead day-to-day governance of 3PL, freight forwarder and carrier partnerships.
• Drive international freight performance across key trade lanes and identify risks.
• Oversee customs/import clearance and trade documentation across markets.
• Monitor 3PL and carrier performance with SLAs and corrective actions.
• Identify opportunities to reduce costs and eliminate manual processes.
• Collaborate cross-functionally for smooth inventory flow and store openings.
• Lead operational resolution of logistics systems and data issues across ERP, WMS, OMS and carrier integrations.
• Provide meaningful logistics reporting on service, cost, risk.

Skills

Logistics leadership

3PL management

International freight

Customs compliance

Cost management

People leadership

Analytics

Stakeholder management

Retail/fashion logistics

Tools

ERP

WMS

OMS

TMS

Job description

This year, we celebrate 20 years of Forever New.

Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you'll not only enjoy exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and contribution.

Discover the perks of joining us:

• Enjoy a generous 40% employee discount, including periodic family & friends offers.
• Coffee lover? Indulge in daily subsidised coffee and lunch at the café downstairs.
• Celebrate loyalty and life moments with birthday and loyalty leave.
• Gain recruitment referral incentives for bringing exceptional talent into the team.
• Take part in wellbeing and sustainability initiatives, supporting both you and the planet.
• Grow with continuous learning and development programs.
• Be recognised for your contributions through awards and recognition programs.
• Enjoy subsidised car parking and a vibrant Richmond head office location.
• Gain exposure to a global business operating across 5 continents.

YOUR DREAM OPPORTUNITY

Join Forever New as our International Logistics & 3PL Manager and take ownership of the operational performance of our global network. Working across international freight, 3PL partnerships, carriers, customs and logistics, you’ll play a critical role in ensuring our product moves efficiently, compliantly and cost-effectively across our markets.

This is an exciting opportunity for an experienced logistics leader who thrives on solving complex operational challenges, strengthening partner performance and driving continuous improvement. You’ll work closely with teams across Supply Chain, Planning, Retail, Finance, Digital and IT, using data and commercial insight to improve service, reduce cost and build scalable logistics processes that support Forever New’s continued growth.

Get excited to:

• Lead the day-to-day performance and governance of our 3PL, freight forwarder and carrier partnerships.
• Drive international freight performance across key trade lanes, proactively identifying risks and leading recovery actions.
• Oversee customs, import compliance, clearance activity and key trade documentation across our international markets.
• Monitor and improve 3PL and carrier performance through clear SLAs, reporting and corrective action plans.
• Identify opportunities to improve logistics efficiency, reduce avoidable freight costs and eliminate manual processes and rework.
• Partner cross-functionally to ensure smooth inventory flow and logistics readiness for new store openings and key business initiatives.
• Lead the operational resolution of logistics systems and data issues across ERP, WMS, OMS and carrier integrations.
• Provide meaningful logistics reporting and insights across service, cost, critical path and operational risk.
• Lead and develop a small team, creating clear priorities, accountability and consistent execution.
• Champion continuous improvement across our logistics network, building sustainable processes that support future growth.

THE SKILLS AND EXPERIENCE YOU OFFER US

• Proven experience in a logistics, supply chain or operations management role, ideally within a multi-market environment.
• Strong experience managing 3PL providers, freight forwarders and carrier relationships.
• Sound knowledge of international freight, customs, import requirements and trade documentation.
• Strong commercial understanding of freight costs, duties, surcharges and logistics performance.
• Demonstrated people leadership experience with the ability to set priorities, build capability and drive accountability.
• Strong analytical and problem-solving capability, with confidence identifying root causes and implementing practical solutions.
• Excellent stakeholder management and communication skills, with the ability to work effectively across multiple functions and external partners.
• Experience working with ERP, WMS, OMS or TMS platforms will be highly regarded.
• Experience within retail, fashion or ecommerce environments will be advantageous.
• A proactive, solutions-focused approach with the ability to operate effectively in a fast-paced environment.

OUR VALUES

Think Customer
Respect for All
Keep it Simple
Take Responsibility
Act with Pace

Join Forever New and become part of a global fashion community that values your expertise, supports your growth, and celebrates your contribution.