Senior Business Analyst

Westpac Bank; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Professional development opportunities

Community volunteering initiatives

Job summary

Westpac Bank is seeking a Senior Business Analyst to lead business analysis across complex product and pricing initiatives within Consumer Everyday Banking. You will translate business needs into actionable requirements and work with Product Owners, Pricing, Engineering, Risk and Change teams to shape solutions from discovery to implementation.

Join a team focused on continuous improvement, standardising processes and uplifting business analysis practices across the Everyday Banking portfolio,

Qualifications

• Proven experience delivering complex business and technology change initiatives.
• Strong requirements elicitation, documentation and stakeholder engagement skills.
• Experience working within product, pricing, banking or financial services environments.
• Ability to translate complex business rules and product requirements into clear, actionable outcomes.
• Experience supporting end-to-end delivery from discovery through to testing and implementation.
• Strong process mapping, impact assessment and business documentation capabilities.
• Exceptional stakeholder management and collaboration skills.
• Experience working with agile delivery teams and cross-functional stakeholders.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities and navigate changing business requirements.
• A continuous improvement mindset with a focus on simplifying processes and improving delivery outcomes.

Responsibilities

• Lead business analysis activities across complex product and pricing initiatives within Consumer Everyday Banking.
• Translate business needs into clear, actionable requirements supporting delivery of strategic outcomes.
• Collaborate with Product Owners, Pricing, Engineering, Risk and Change teams to shape solutions and assess impact.
• Guide from discovery and design through testing and implementation to ensure successful delivery.
• Contribute to continuous improvement, standardising documentation and uplifting analysis practices.

Skills

Requirements elicitation

Stakeholder engagement

Agile delivery

Process mapping

Change management

Problem solving

Attention to detail

Multi-priority management

Job description

• Exciting opportunity to work across our Everyday Banking portfolio
• Drive product, pricing and customer-focused change across Everyday Banking portfolios

What's the role?

As a Senior Business Analyst, you'll lead business analysis activities across complex product and pricing initiatives within Consumer Everyday Banking. You'll play a critical role in translating business needs into clear, actionable requirements that support the successful delivery of strategic outcomes.

Working closely with Product Owners, Pricing, Engineering, Risk and Change teams, you'll help shape solutions, assess business impacts and ensure requirements are clearly defined, understood and delivered. From discovery and design through to testing and implementation, you'll provide the analysis expertise needed to deliver positive customer and business outcomes.

You'll also contribute to continuous improvement initiatives, helping simplify processes, standardise documentation and uplift business analysis practices across the Everyday Banking portfolio.

What do I need?

We're looking for an experienced Senior Business Analyst who thrives in complex environments and enjoys partnering with a wide range of stakeholders to deliver meaningful change.

• Proven experience delivering complex business and technology change initiatives


• Strong requirements elicitation, documentation and stakeholder engagement skills


• Experience working within product, pricing, banking or financial services environments


• Ability to translate complex business rules and product requirements into clear, actionable outcomes


• Experience supporting end-to-end delivery from discovery through to testing and implementation


• Strong process mapping, impact assessment and business documentation capabilities


• Exceptional stakeholder management and collaboration skills


• Experience working with agile delivery teams and cross-functional stakeholders


• Strong analytical and problem-solving skills with high attention to detail


• Ability to manage multiple priorities and navigate changing business requirements


• A continuous improvement mindset with a focus on simplifying processes and improving delivery outcomes

Experience in any of the following would be highly regarded:

• Savings and Transaction Accounts


• Term Deposits


• Product pricing and pricing rule changes


• Consumer Banking or Everyday Banking environments

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!


• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.


• Tailored learning and development opportunities to help your grow your career within the bank.


• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create Your Future Today

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.