Business Analyst

TAL Services Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

TAL Services Limited is seeking a Business Analyst to provide support to TAL's Group Life stakeholders by developing innovative business and digital solutions, and documenting new or changed processes. You will collaborate with product and engineering teams to gather requirements, translate them into clear user stories, and support backlog prioritisation throughout the product development lifecycle.

You will also coordinate digital change initiatives, including UAT, release planning, and

Qualifications

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing.
• Life Insurance knowledge is highly desirable.
• Desirable: Qualifications (CSPO, ASPO,CSM, A-SCM, Business)

Responsibilities

• Analyse existing business processes to identify improvements and design future-state workflows.
• Gather requirements and translate them into clear user stories for delivery.
• Coordinate digital initiatives including UAT, planning, release docs, and training.
• Act as SME for Group Life partners, supporting change requests and deployments.
• Facilitate workshops, manage risks and issues, and keep stakeholders aligned.

Skills

Business analysis

Agile delivery

Stakeholder management

Requirements gathering

Tools

Scrum

Kanban

Lean

Process mapping

Job description

Job Description
This role is responsible for providing business and initiative support to TAL's Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

In this role you will:

• Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
• Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into clear user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
• Digital Change & Implementation: Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
• Partner & Operational Support: Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
• Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.

Qualifications

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
• Life Insurance knowledge is highly desirable.
• Desirable: Qualifications (CSPO, ASPO,CSM, A-SCM, Business