Senior Business Analyst

Australia Post; Melbourne; On-site; AUD 110,000 - 165,000; Full time

Job summary

Australia Post is seeking a Senior Business Analyst on a 12-month fixed-term contract to shape solutions for retail network and customer-facing services. You’ll bridge business objectives with technical delivery, ensure features and user stories are well-defined, and collaborate with Product Owners, Architects and Engineers.

In this hands-on role you’ll analyse APIs, data flows and integration points, translate needs into delivery-ready requirements, and produce high-quality documentation to

Qualifications

• Extensive Business Analysis experience within technology delivery environments.
• Strong experience defining system, integration, API and data requirements.
• Ability to navigate ambiguity and turn complex problems into clear delivery outcomes.
• Excellent stakeholder engagement and facilitation skills.
• Strong documentation skills using Jira, Confluence and related delivery platforms.
• Confidence working with technical teams to understand APIs, payloads, workflows, logging and exception handling.

Responsibilities

• Translate business needs into clear, actionable and delivery-ready requirements.
• Shape features and epics into well-defined user stories and acceptance criteria.
• Analyse system interactions, data flows, business rules and integration requirements.
• Review API specifications, payloads, request and response patterns, and technical constraints.
• Collaborate with engineers and architects to understand solution impacts and dependencies.
• Identify gaps, risks and downstream impacts across systems and processes.
• Support backlog refinement, estimation and prioritisation activities.
• Produce high-quality documentation that enables efficient development, testing and support outcomes.

Skills

Business Analysis

Stakeholder engagement

Documentation

Tools

Jira

Confluence

Job description

Senior Business Analyst Fixed Term 12 month contract
Help Power the Technology Behind Millions of Customer Interactions

At Australia Post, we're reinventing how Australians connect with essential services. Behind every seamless retail and digital experience is a sophisticated network of platforms, APIs and enterprise systems working together to deliver reliable, secure and scalable services.

We're looking for a technically strong Senior Business Analyst to join our PostPlus Backend Services team. This is an opportunity for someone who enjoys getting into the detail, solving complex integration challenges, and turning business outcomes into clear, build-ready requirements that drive delivery.

If you thrive at the intersection of business, technology and delivery, we'd love to hear from you.

About the Role

As a Senior Business Analyst, you'll play a critical role in shaping and defining solutions that support Australia Post's retail network and customer-facing services.

Working closely with Product Owners, Architects, Engineers and Delivery teams, you'll bridge the gap between business objectives and technical implementation. You'll be responsible for ensuring features, epics and user stories are clearly defined, technically sound and ready for development.

This is a hands-on role where you'll analyse APIs, system behaviour, data flows and integration points to ensure delivery teams have everything they need to build, test and support high-quality solutions.

What You'll Be Doing

• Translate business needs into clear, actionable and delivery-ready requirements
• Shape features and epics into well-defined user stories and acceptance criteria
• Analyse system interactions, data flows, business rules and integration requirements
• Review API specifications, payloads, request and response patterns, and technical constraints
• Collaborate with engineers and architects to understand solution impacts and dependencies
• Identify gaps, risks and downstream impacts across systems and processes
• Support backlog refinement, estimation and prioritisation activities
• Produce high-quality documentation that enables efficient development, testing and support outcomes

What You'll Bring

We're looking for a Senior Business Analyst who is comfortable operating in complex technology environments and enjoys working deeply within technical solutions.

You'll ideally bring:

• Extensive Business Analysis experience within technology delivery environments
• Strong experience defining system, integration, API and data requirements
• The ability to navigate ambiguity and turn complex problems into clear delivery outcomes
• A proactive approach to challenging assumptions and uncovering hidden requirementsExcellent stakeholder engagement and facilitation skills
• Strong documentation skills using tools such as Jira, Confluence and related delivery platforms
• Confidence working with technical teams to understand APIs, payloads, workflows, logging and exception handling

Highly Regarded Experience

Experience in one or more of the following areas will be highly advantageous:

• Retail technology, point-of-sale (POS) platforms or transaction processing environments
• Customer-facing digital products and services
• AWS and cloud-based architectures
• Enterprise integration and middleware platforms
• Salesforce, ServiceNow, SAP, TIBCO, Kong or similar technologies
• API-led and microservices-based environments

Why Join Australia Post?

We're delivering technology that supports one of Australia's most trusted brands and helps millions of customers every day.

You'll have the opportunity to:

• Work on large-scale, business-critical platforms and services
• Influence the design and delivery of modern integration and API solutions
• Collaborate with highly skilled engineering and architecture teams
• Contribute to meaningful digital transformation initiatives
• Enjoy a flexible and inclusive workplace that values innovation, collaboration and growth

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.