Senior Business Analyst - API & Integration Delivery

Australia Post; Melbourne; On-site; AUD 110,000 - 165,000; Full time

Job summary

Australia Post is seeking a Senior Business Analyst on a 12-month fixed-term contract to shape solutions for retail network and customer-facing services. You’ll bridge business objectives with technical delivery, ensure features and user stories are well-defined, and collaborate with Product Owners, Architects and Engineers.

In this hands-on role you’ll analyse APIs, data flows and integration points, translate needs into delivery-ready requirements, and produce high-quality documentation to

Qualifications

• Extensive Business Analysis experience within technology delivery environments.
• Strong experience defining system, integration, API and data requirements.
• Ability to navigate ambiguity and turn complex problems into clear delivery outcomes.
• Excellent stakeholder engagement and facilitation skills.
• Strong documentation skills using Jira, Confluence and related delivery platforms.
• Confidence working with technical teams to understand APIs, payloads, workflows, logging and exception handling.

Responsibilities

• Translate business needs into clear, actionable and delivery-ready requirements.
• Shape features and epics into well-defined user stories and acceptance criteria.
• Analyse system interactions, data flows, business rules and integration requirements.
• Review API specifications, payloads, request and response patterns, and technical constraints.
• Collaborate with engineers and architects to understand solution impacts and dependencies.
• Identify gaps, risks and downstream impacts across systems and processes.
• Support backlog refinement, estimation and prioritisation activities.
• Produce high-quality documentation that enables efficient development, testing and support outcomes.

Skills

Business Analysis

Stakeholder engagement

Documentation

Tools

Jira

Confluence

Job description

Australia Post is seeking a Senior Business Analyst on a 12-month fixed-term contract to shape solutions for retail network and customer-facing services. You’ll bridge business objectives with technical delivery, ensure features and user stories are well-defined, and collaborate with Product Owners, Architects and Engineers.

In this hands-on role you’ll analyse APIs, data flows and integration points, translate needs into delivery-ready requirements, and produce high-quality documentation to