Senior Avaya UC Engineer - NV1 Cleared (Onsite)
VIS Global Pty Ltd
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Job summary
VIS Global Pty Ltd in Canberra is seeking an experienced Technical Support Senior Engineer (DTE) with strong Avaya UC, telephony infrastructure, and contact centre expertise. You will provide onsite Level 2/3 support, troubleshoot complex UC issues, and ensure reliability of enterprise telephony systems.
The ideal candidate has hands-on Avaya Aura (CM/SM/SMGR/AAMS), AES/AAEP, CMS, ASBCE, SIP/H.323, Linux, and VMware experience, plus NV1 clearance; you will collaborate with cross-functional teams
Qualifications
- 4+ years in Tier 2/3 UC and contact centre engineering.
- Strong knowledge of Avaya Aura: CM/SM/SMGR/AAMS/AES/CMS/Contact Centre Elite.
- Practical experience with Avaya SBC, SIP trunking, SIP/H.323.
- Experience with Linux and VMware in UC environments.
- NV1 security clearance is required.
Responsibilities
- Provide onsite Level 2/3 UC, telephony, and contact centre support.
- Install, configure, maintain, and troubleshoot Avaya Aura components.
- Support AES/AAEP, CMS, and Avaya Call Centre Elite environments.
- Configure and troubleshoot ASBCE and SIP trunking services.
- Diagnose voice, call routing, QoS, and interoperability issues (SIP/H.323).
- Perform end-to-end VoIP troubleshooting using logs and captures.
- Support Linux-based systems and VMware virtualization.
- Monitor performance and service health to minimise disruptions.
- Manage incidents, requests, problems, and changes per ITSM.
- Conduct root-cause analysis and implement preventive actions.
- Maintain documentation and operational procedures.
- Collaborate with teams to resolve complex issues.
- Follow security and change-management policies in classified environments.
Skills
Tools
Job description
VIS Global Pty Ltd in Canberra is seeking an experienced Technical Support Senior Engineer (DTE) with strong Avaya UC, telephony infrastructure, and contact centre expertise. You will provide onsite Level 2/3 support, troubleshoot complex UC issues, and ensure reliability of enterprise telephony systems.
The ideal candidate has hands-on Avaya Aura (CM/SM/SMGR/AAMS), AES/AAEP, CMS, ASBCE, SIP/H.323, Linux, and VMware experience, plus NV1 clearance; you will collaborate with cross-functional teams
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