Onsite Avaya UC & Contact Center Engineer (NV1)
VIS Global Pty Ltd
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Job summary
VIS Global Pty Ltd is seeking an experienced Technical Support Senior Engineer (DTE) to provide onsite Level 2/3 support for enterprise UC, telephony, and contact centre environments in Canberra. The role focuses on Avaya Aura platform administration and troubleshooting, including ASBCE, AES/AAEP, CMS, and Contact Centre Elite.
Ideal candidates will have 4+ years in UC/CC engineering, strong Avaya expertise, familiarity with SIP/H.323, Linux, VMware, and a current NV1 clearance to operate in
Qualifications
- Minimum 4 years of hands-on experience in Tier 2/3 Unified Communications and Contact Centre Engineering.
- Strong technical knowledge of the Avaya Aura ecosystem including CM, SM, SMGR, AAMS, AAEP/AES, CMS, and Contact Centre Elite.
- Practical experience with Avaya SBC (ASBCE), SIP trunking, SIP/H.323 signalling, and enterprise VoIP troubleshooting.
- Experience supporting Linux operating systems and VMware virtualisation platforms.
- Excellent communication skills and the ability to work independently in onsite support environments.
- Current NV1 security clearance is required.
Responsibilities
- Provide onsite Level 2 and Level 3 technical support for enterprise UC, telephony, and contact centre environments.
- Install, configure, administer, maintain, and troubleshoot the Avaya Aura platform (CM, SM, SMGR, AAMS).
- Support AES/AAEP, CMS, and Avaya Call Centre Elite environments.
- Configure and troubleshoot ASBCE and SIP trunks.
- Diagnose and resolve voice, routing, quality, and interoperability issues (SIP/H.323).
- Perform end-to-end VoIP troubleshooting using logs, traces, and captures.
- Maintain Linux and VMware-based UC infrastructure.
- Manage incidents, changes, and service requests per ITSM processes.
- Collaborate with infra, network, and security teams to resolve complex issues.
- Follow security policies for classified environments.
Skills
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Job description
VIS Global Pty Ltd is seeking an experienced Technical Support Senior Engineer (DTE) to provide onsite Level 2/3 support for enterprise UC, telephony, and contact centre environments in Canberra. The role focuses on Avaya Aura platform administration and troubleshooting, including ASBCE, AES/AAEP, CMS, and Contact Centre Elite.
Ideal candidates will have 4+ years in UC/CC engineering, strong Avaya expertise, familiarity with SIP/H.323, Linux, VMware, and a current NV1 clearance to operate in
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