Senior AV Systems Engineer for Enterprise Collaboration

UXT Pty Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Permanent full-time role

Competitive salary

Professional development

Exposure to complex AV/IT systems

Supportive team environment

Growth opportunities

Job summary

UXT Pty Ltd in Brisbane is seeking an experienced Senior AV Support Technician to join our team on a permanent, full-time basis, providing advanced technical support across audiovisual and collaboration technologies.

You will diagnose complex AV and IT issues, perform preventative maintenance, monitor system health and optimise technology to deliver an exceptional user experience while mentoring junior technicians and contributing to service improvements.

Qualifications

• Experience supporting enterprise AV and collaboration technologies.
• Strong troubleshooting across AV, IT and integrated tech environments.
• Ability to work autonomously and manage competing priorities.
• Experience reading AV schematics and technical docs.

Responsibilities

• Provide advanced technical support across audiovisual and collaboration technologies.
• Diagnose and resolve complex AV, software, networking and control system issues.
• Perform preventative maintenance and proactive monitoring.
• Mentor junior technicians and share knowledge for continuous improvement.
• Develop accurate technical documentation and support resources.

Skills

AV support

Troubleshooting

Autonomous work

Client-facing

Education

AV certifications and related training

CTS / CTS-I

Q-SYS / Dante / Crestron knowledge

CCNA

Tools

Q-SYS

Dante

Crestron

Cisco networking

Job description

We are seeking an experienced Senior AV Support Technician to join our team at UXT in Brisbane. This is a permanent, full-time position supporting our client across a range of audiovisual and collaboration technologies.

As part of the UXT team, you’ll play a key role in maintaining the reliability and performance of integrated AV systems across teaching, learning and collaboration environments.

You’ll be responsible for advanced technical support, diagnosing complex AV and IT issues, performing preventative maintenance, monitoring system health and optimising technology to deliver an exceptional user experience.

This is more than a traditional support role. You’ll work across integrated AV systems, networks, control platforms and software, applying your technical expertise to solve challenging problems and keep critical systems running smoothly.

You’ll also provide technical guidance to other technicians, share knowledge and contribute to improving the way we deliver support services.

This role is ideally suited to someone who enjoys working autonomously, solving complex technical challenges and taking ownership of service quality.

About the role

We are seeking an experienced Senior AV Support Technician to join our team at UXT in Brisbane. This is a permanent, full-time position supporting our client across a range of audiovisual and collaboration technologies.

As part of the UXT team, you’ll play a key role in maintaining the reliability and performance of integrated AV systems across teaching, learning and collaboration environments.

You’ll be responsible for advanced technical support, diagnosing complex AV and IT issues, performing preventative maintenance, monitoring system health and optimising technology to deliver an exceptional user experience.

This is more than a traditional support role. You’ll work across integrated AV systems, networks, control platforms and software, applying your technical expertise to solve challenging problems and keep critical systems running smoothly.

You’ll also provide technical guidance to other technicians, share knowledge and contribute to improving the way we deliver support services.

This role is ideally suited to someone who enjoys working autonomously, solving complex technical challenges and taking ownership of service quality.

Key responsibilities

• Provide advanced technical support across audiovisual and collaboration technologies.

• Diagnose and resolve complex AV, software, networking and control system issues.

• Perform preventative maintenance, system health checks and proactive monitoring.

• Respond to system alerts, incidents and service disruptions.

• Support room technology and client events as required.

• Load, configure and validate control system and DSP files.

• Hardware installation, commissioning and system optimisation.

• Develop and maintain accurate technical documentation and support resources.

• Mentor junior technicians and provide technical guidance to the wider team.

• Contribute to continuous improvement initiatives and operational best practices.

About you

• Demonstrated experience supporting enterprise AV and collaboration technologies.

• Strong troubleshooting and fault-finding skills across AV, IT and integrated technology environments.

• Ability to work autonomously, manage competing priorities and take ownership of issues.

• Experience reading and interpreting AV schematics and technical documentation.

• Experience loading and configuring control system and DSP files.

• Experience with hardware installation, cable termination and commissioning.

• Familiarity with proactive monitoring platforms and remote diagnostics.

• Strong communication and customer service skills.

• A commitment to technical excellence, knowledge sharing and continuous improvement.

The following certifications or equivalent experience are highly regarded:

• AVIXA Certified Technology Specialist (CTS)

• Q-SYS Level 2 or Q-SYS Control:201

• Dante Level 3

• Crestron CTI

• Cisco Certified Network Associate (CCNA)

• Microsoft Teams Rooms Technical Solutions Training or AVIXA Microsoft Teams Rooms Training

• Biamp Tesira Forte

• Construction White Card and Electrical Safety Training

• First Aid Certification or Elevated Work Platform (EWP) Licence

Experience in higher education, government, corporate or managed service environments is highly desirable. Experience with advanced monitoring, auditing, system optimisation and mentoring other technicians will also be viewed favourably.

Benefits

• A permanent, full-time opportunity within a growing technology services business.

• Competitive salary and generous leave entitlements.

• Opportunities for professional development and advanced industry certifications.

• Exposure to complex AV, IT and collaboration technologies.

• A supportive team environment that values technical expertise and knowledge sharing.

• Opportunities to make a genuine impact on service quality and technical operations.

• Career development opportunities as UXT continues to grow.

About us

UXT Pty Ltd is a passionate and growing managed service provider specialising in technology solutions for teaching, learning and collaboration environments.

We work closely with our clients to keep their technology reliable, effective and ready to deliver exceptional experiences. Our team takes pride in solving technical challenges, building strong client relationships and continually improving the services we provide.

As we continue to grow, we’re looking for experienced professionals who take pride in their work and want to make a difference.

If you’re ready to put your technical expertise to work, mentor others and take the next step in your AV career, we’d love to hear from you.

Join the UXT team and make a difference. Apply now!

Find out more about what we do at https://uxt.com.au

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