Senior Automotive Service Advisor

Tony White Group; Maitland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & bonus

Training & development

Employee discounts

Fitness Passport

Permanent full-time

Supportive teams

Career progression

Job summary

Tony White Group in New South Wales is seeking experienced Service Advisors to join Hunter GWM & Cardiff GWM teams. You will be the primary contact between customers and workshop, ensuring clear communication from drop-off to collection.

This role offers a fast-paced dealership environment, competitive remuneration with bonus, ongoing manufacturer training, and career progression within Australia’s largest automotive group.

Qualifications

• Previous experience as a Service Advisor within the automotive industry.
• Strong customer service and communication skills.
• Excellent organisation and time management skills.
• Confidence working in a busy dealership environment.
• Strong attention to detail and administrative skills.
• Ability to build positive relationships with customers and colleagues.
• Good computer and dealership system skills.
• A proactive, professional and team-focused attitude.
• Current Driver's Licence.

Responsibilities

• Providing exceptional customer service throughout the servicing process
• Booking and coordinating vehicle service and repair appointments
• Liaising with customers regarding vehicle requirements, progress and recommended repairs
• Working closely with technicians and workshop teams to ensure efficient workflow
• Preparing repair orders, invoices and service documentation accurately
• Identifying additional service and repair opportunities where appropriate
• Following up with customers and maintaining strong ongoing relationships
• Working towards individual and dealership performance targets

Skills

Customer service

Communication

Organisation

Time management

Dealership experience

Attention to detail

Relationship building

Computer skills

Team player

Driver's licence

Job description

With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visit www.tonywhitegroup.com.au.

ABOUT THE ROLE:

As part of the Tony White Group, Hunter GWM & Cardiff GWM are seeking experienced and customer-focused Service Advisors to join our teams.

This is a fantastic opportunity for experienced automotive professionals who thrive in a fast-paced dealership environment and take pride in delivering an outstanding customer experience.

As a Service Advisor, you will be the key point of contact between our customers and workshop teams, ensuring each customer receives clear communication and a seamless service experience from vehicle drop-off through to collection.

KEY RESPONSIBILITIES:

Providing exceptional customer service throughout the servicing process

Booking and coordinating vehicle service and repair appointments

Liaising with customers regarding vehicle requirements, progress and recommended repairs

Working closely with technicians and workshop teams to ensure efficient workflow

Preparing repair orders, invoices and service documentation accurately

Identifying additional service and repair opportunities where appropriate

Following up with customers and maintaining strong ongoing relationships

Working towards individual and dealership performance targets

SKILLS & EXPERIENCE:

Previous experience as a Service Advisor within the automotive industry

Strong customer service and communication skills

Excellent organisation and time management skills

Confidence working in a busy dealership environment

Strong attention to detail and administrative skills

Ability to build positive relationships with customers and colleagues

Good computer and dealership system skills

A proactive, professional and team-focused attitude

Current Driver's Licence

BENEFITS:

Competitive remuneration with an attractive bonus structure

Ongoing GWM manufacturer training and development

Exclusive employee discounts and benefits through Flare

Access to Fitness Passport – discounted fitness membership program

A permanent full-time position with one of Australia's largest automotive groups

Supportive and experienced dealership teams

Career development and progression opportunities within the Tony White Group

PLEASE NOTE:

We conduct reference checks, pre-employment medical assessments, and AFP Criminal History Checks

Applicants must be physically located in Australia and hold full Australian working rights

We are an equal opportunity employer committed to diversity, inclusion, and gender equality in the workplace

Only shortlisted applicants will be contacted

If you're an experienced Service Advisor looking for your next opportunity with a growing automotive group, we'd love to hear from you. Apply today and join the Hunter GWM or Cardiff GWM team.

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