Senior Auction Operations Leader

Cox Enterprises, Inc.; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-the-job training

LinkedIn Learning

Pluralsight

Employee Resource Groups

Birthday Leave

Volunteering Leave

Service Awards

Reward and Recognition platform

Employee Assistance Program (EAP)

Job summary

Manheim Australia and New Zealand in Melbourne’s Altona North is seeking a Senior Operations Officer to lead asset remarketing and auction delivery across onsite, offsite and online channels. This full‑time role combines leadership with hands‑on asset book‑in, inspections and photography to support efficient auctions.

You will drive continuous improvement, collaborate with sales and marketing to grow the business, and deliver exceptional service to buyers and sellers while promoting a safe,

Qualifications

• Excellent written and verbal communication skills.
• Ability to analyse complex information and recommend improvements.
• Experience in a medium to large organisation is valued.

Responsibilities

• Lead auction operations and projects, overseeing asset book‑in, inspections, photography and valuations across onsite, offsite and online channels.
• Support business growth and buyer development by collaborating with sales teams and contributing to marketing campaigns and customer engagement initiatives.
• Deliver exceptional customer service by managing asset viewings, responding to enquiries and maintaining relationships with buyers, sellers and stakeholders.
• Drive operational excellence through quality assurance, performance monitoring, claims management and continuous improvement initiatives.
• Manage auction administration and remarketing activities, including sale uploads, invoicing and account sales.
• Promote a safe and compliant workplace, ensuring adherence to WHS policies and the safe handling, movement and storage of industrial assets.

Skills

Leadership

Customer service

Decision-making

Communication

Analytical thinking

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Manheim Australia and New Zealand in Melbourne’s Altona North is seeking a Senior Operations Officer to lead asset remarketing and auction delivery across onsite, offsite and online channels. This full‑time role combines leadership with hands‑on asset book‑in, inspections and photography to support efficient auctions.

You will drive continuous improvement, collaborate with sales and marketing to grow the business, and deliver exceptional service to buyers and sellers while promoting a safe,