Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President

Citigroup; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Citi is recruiting an Application Support Tech Lead Analyst (Digital Custody Assets) in Sydney. You will lead technical experts for the new product offering, coordinate with multiple technology teams, and drive stability and onboarding standards across Custody Digital Assets and Settlements applications.

You will oversee incident management, crisis response, and cross-region support while guiding development teams on stability, performance, and resilience enhancements.

Qualifications

• Bachelor's or Master’s degree in a related field.
• Experience leading large development projects and teams.
• Strong problem solving and strategic thinking abilities.
• Excellent interpersonal and communication skills.
• Service oriented with fast-paced environment adaptability.

Responsibilities

• Lead a team of technical experts for the new product offering - Digital Custody Assets.
• Partner with multiple technology teams to ensure integration of functions and define system enhancements.
• Perform incident/outage management and collaborate with Development and Infrastructure to remediate stability risks.
• Investigate incidents across Custody Digital Assets and Settlements applications.
• Engage ITIL processes including major incident, problem, change management.
• Drive process improvements and onboarding guidelines for applications.

Skills

Blockchain fundamentals

Crypto knowledge

Leadership

Problem solving

Communication

Team collaboration

AI/tools awareness

Cloud-native concepts

SRE concepts

Education

Bachelor's degree

Master's degree preferred

Tools

SQL Server

Oracle

ELK stack

Grafana

Google Cloud Observability (GCO)

Openshift

Job description

Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Application Support Tech Lead Analystis a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead a team of technical experts for the new product offering - Digital Custody Assets

• The Application Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.

• Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.

• Engagement with ITIL processes including Major Incident management, problem management, change management etc.

• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.

• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.

• Confidently handle outage communication with stakeholders in Business and Operations.

• Actively participate in defining and implementing application onboarding guidelines and standards in line with Non-Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.

• Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.

• Excellent team player and able to operate without authority to navigate through teams and complex issues and tasks.

Recommended Qualifications:

• 8 plus years' experience

• Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills

• Service oriented attitude

• Ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Proficient using basic technical tools and systems

• Good interpersonal and communication skills

Skills and Competencies:

• Blockchain and Crypto Currency Technology Fundamentals

• Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.

• Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.

• Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).

• Leadership Proven leadership capabilities with a focus on team development and performance management.

• AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.

Technical Skills:

• SQL Server – SQL, Stored Procedures

• Oracle or other RDBMS

• Database performance and tuning

• Cloud Technologies (e.g., Openshift) and Micro Services

• Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

Education:
Bachelor's/University degree, Master's degree preferred

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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