Senior Application Support Analyst

Department of Energy, Environment and Climate Action VIC; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Department of Energy, Environment and Climate Action VIC is seeking a Senior Application Support Analyst in Melbourne with hybrid work arrangements. The role covers system administration and business analysis for corporate finance applications including Axiom, Zycus, and Figtree, plus HCM-related support within Enterprise Support Services.

You will manage user accounts, monitor integrations, and participate in development, change and release activities, while addressing incidents via the ITSM

Qualifications

• Specialist experience as a functional and technical lead administering and supporting at least two of Axiom, Zycus, or Figtree.
• Engaging business SMEs to gather requirements and document business needs for technical resources.
• Extensive vendor/third-party management to meet service levels and department needs.
• Extensive stakeholder and relationship management with negotiation and influence.
• Strong understanding of corporate business processes in finance, HCM and fleet.
• Solid knowledge of the system development lifecycle to support changes to applications.

Responsibilities

• Provide system administration and business analysis support for the department’s corporate finance applications (Axiom, Zycus, Figtree).
• Manage user accounts, integration monitoring, and participate in development, change and release activities.
• Provide incident support via the IT service management system and identify improvement opportunities.
• Contribute to projects and ongoing continuous improvement within Enterprise Support Services.

Skills

Business analysis

Vendor management

Stakeholder management

Incident management

SDLC knowledge

Tools

Axiom

Zycus

Figtree

Job description

Department of Energy, Environment and Climate Action VIC – Melbourne VIC

The Senior Application Support Analyst provides system administration and business analyst support for the department’s corporate finance applications such as, Axiom, Zycus and Figtree. The role also provides business analysis across the Enterprise Support Services team including HCM applications. The key tasks for the position include providing analytical support for incidents raised via the IT service management system, day to day management of the Axiom, Zycus and Figtree applications such as user account management, integration monitoring and participation on development, change and release activities. The position identifies and progresses continuous improvement opportunities and participates in project tasks and activities.

Specialist/Technical Expertise/Qualifications

• Specialist experience as a functional and technical lead in the administration and support of at least two of the following Axiom, Zycus, or Figtree.
• Experience in engaging business SMEs to facilitate the gathering of business requirements and the documentation of requirements to articulate business needs to technical resources.
• Extensive experience in managing vendors or third-party providers to ensure service levels and the needs of the department are being met by the external provider.
• Extensive experience in stakeholder and relation management with the ability to negotiate and influence successful outcomes for benefit of all parties.
• Good understanding of corporate business processes in finance, HCM and fleet.
• Strong knowledge and understanding of the system development lifecycle to support changes to applications.

This is an ongoing position. The work location for this position is Melbourne CBD with hybrid work arrangements available.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply.

We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact ***************@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us.