Senior Application Support Analyst

DEECA; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangements

Melbourne CBD location

Job summary

DEECA is seeking a Senior Application Support Analyst to administer finance applications such as Axiom, Zycus and Figtree, and to support HCM and related processes. The role includes incident handling, user administration, and monitoring integrations within a hybrid Melbourne CBD setting.

The successful candidate will engage with business SMEs to translate requirements for technical delivery, manage external providers, and contribute to changes and releases while driving continuous improvement

Qualifications

• Functional and technical lead experience administering Axiom, Zycus or Figtree.
• Experience gathering business requirements from SMEs and documenting needs for technical teams.
• Extensive vendor/third-party management to ensure service levels.
• Strong stakeholder management to influence outcomes for all parties.
• Good understanding of finance, HCM and fleet processes and strong SDLC knowledge.

Responsibilities

• Provide system administration and incident support for finance applications.
• Manage user accounts, access control and application integrations.
• Participate in development, change and release activities for supported apps.
• Identify and progress opportunities for continuous improvement.
• Collaborate with Enterprise Support Services and other teams on cross‑functional tasks.

Skills

Axiom

Zycus

Figtree

Vendor management

Stakeholder management

Business analysis

SDLC knowledge

Tools

Axiom

Zycus

Figtree

Job description

2d ago , from Victorian Department of Energy and Climate Action

The Senior Application Support Analyst provides system administration and business analyst support for the department’s corporate finance applications such as, Axiom, Zycus and Figtree. The role also provides business analysis across the Enterprise Support Services team including HCM applications. The key tasks for the position include providing analytical support for incidents raised via the IT service management system, day to day management of the Axiom, Zycus and Figtree applications such as user account management, integration monitoring and participation on development, change and release activities. The position identifies and progresses continuous improvement opportunities and participates in project tasks and activities.

Specialist/Technical Expertise/Qualifications

• Specialist experience as a functional and technical lead in the administration and support of at least two of the following Axiom, Zycus, or Figtree.
• Experience in engaging business SMEs to facilitate the gathering of business requirements and the documentation of requirements to articulate business needs to technical resources.
• Extensive experience in managing vendors or third-party providers to ensure service levels and the needs of the department are being met by the external provider.
• Extensive experience in stakeholder and relation management with the ability to negotiate and influence successful outcomes for benefit of all parties.
• Good understanding of corporate business processes in finance, HCM and fleet.
• Strong knowledge and understanding of the system development lifecycle to support changes to applications.

This is an ongoing position. The work location for this position is Melbourne CBD with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the , including the mandatory requirements.

Applications close 11.59pm on Thursday, 1 October 2026.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

An inclusive, culturally safe and flexible workplace

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply. We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact ***************@deeca.vic.gov.au.

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us.