Senior Application Analyst

Crown Resorts Limited; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Crown Resorts in Melbourne is seeking a Senior Application Analyst responsible for the health of our hospitality technology stack, including Opera, Simphony POS and Oracle. You will lead upgrades, coordinate testing and work with vendors and internal teams.

This role requires strong stakeholder engagement, problem solving and the ability to shape the portfolio roadmap with the Product Owner to support Hotels, F&B and Gaming operations.

Qualifications

• Experience in a technical discipline, likely gained as a Systems Lead, Technical Analyst, Systems Manager or from an engineering background, with experience managing small-scale projects.
• Hands‑on experience with hotel and hospitality systems — Opera or equivalent Property Management Systems, Simphony or other POS platforms, Oracle, and SaaS or revenue-related applications.
• A strategic, curious mindset — someone who understands the business problem behind the ticket and can contribute to the longer-term direction of the portfolio.
• Proven stakeholder engagement skills across all levels of an organisation, with a calm, measured communication style and strong awareness of team dynamics.
• Strong organisational skills with the ability to prioritise, structure ambiguity and bring order to competing demands.
• Tertiary qualification in Information Technology or a related discipline

Responsibilities

• Own the day-to-day health of Crown's hospitality application landscape — Property Management (Opera), Simphony POS, Oracle and other F&B, booking, access management and revenue-related SaaS platforms.
• Lead upgrades, patching, releases and maintenance end to end, including test plan creation for each release cycle and coordination of testing and deployment activity with vendors and internal teams.
• Diagnose and resolve complex application issues, digging past the immediate symptom to identify and fix the underlying root cause.
• Shape the application roadmap and portfolio vision in partnership with the Product Owner, identifying opportunities to standardise, simplify and improve how our hospitality systems support the business.
• Build strong relationships across Hotels, F&B, Gaming and Group Technology — running requirements gathering, presenting recommendations to senior leaders and acting as the main escalation point for stakeholders and vendors.
• Provide strong application support on an on-call basis, keeping downtime to a minimum so our outlets can deliver exceptional guest experiences.

Skills

Hospitality tech

Systems analysis

Stakeholder engagement

Test planning

Vendor coordination

Education

Tertiary IT qualification

Tools

Opera

Simphony POS

Oracle

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Opportunity

This is a hospitality technology role at its core. Reporting to the Product Owner within Group Technology, the Senior Application Analyst owns the applications that keep our hotels, restaurants, bars and gaming floors running — Opera, Simphony POS, Oracle and a range of SaaS and revenue-related platforms. You'll take ownership of upgrades, maintenance and problem solving, while bringing a strategic lens to a portfolio with genuine room for improvement: getting to the root of the problem, not just the symptom, and helping shape where the portfolio goes next. It's a stakeholder-heavy role across property operations, Food & Beverage, Hotels and the wider technology team, so we're looking for someone who can bring order to chaos, read team dynamics well, and keep a calm, steady presence when things move quickly.

What You'll Do

• Own the day-to-day health of Crown's hospitality application landscape — Property Management (Opera), Simphony POS, Oracle and other F&B, booking, access management and revenue-related SaaS platforms.
• Lead upgrades, patching, releases and maintenance end to end, including test plan creation for each release cycle and coordination of testing and deployment activity with vendors and internal teams.
• Diagnose and resolve complex application issues, digging past the immediate symptom to identify and fix the underlying root cause.
• Shape the application roadmap and portfolio vision in partnership with the Product Owner, identifying opportunities to standardise, simplify and improve how our hospitality systems support the business.
• Build strong relationships across Hotels, F&B, Gaming and Group Technology — running requirements gathering, presenting recommendations to senior leaders and acting as the main escalation point for stakeholders and vendors.
• Provide strong application support on an on-call basis, keeping downtime to a minimum so our outlets can deliver exceptional guest experiences.

What You'll Bring

• Experience in a technical discipline, likely gained as a Systems Lead, Technical Analyst, Systems Manager or from an engineering background, with experience managing small-scale projects.
• Hands‑on experience with hotel and hospitality systems — Opera or equivalent Property Management Systems, Simphony or other POS platforms, Oracle, and SaaS or revenue-related applications.
• A strategic, curious mindset — someone who understands the business problem behind the ticket and can contribute to the longer-term direction of the portfolio.
• Proven stakeholder engagement skills across all levels of an organisation, with a calm, measured communication style and strong awareness of team dynamics.
• Strong organisational skills with the ability to prioritise, structure ambiguity and bring order to competing demands.
• Tertiary qualification in Information Technology or a related discipline

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.