Senior Customer Data Analyst

Crown Resorts Limited; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Crown Resorts Limited is seeking a Senior Customer Data Analyst to join the Strategy team in Melbourne. You will transform complex data into actionable insights to improve customer engagement, optimise revenue and support strategic decisions across Marketing, Gaming, Hotels and Finance.

Bring advanced SQL, Python or R, and data visualization skills to develop forecasting models, segments and reports that drive business performance across Crown's properties.

Qualifications

• Demonstrated experience in customer analytics, strategy, or business intelligence.
• Advanced capability in SQL and familiarity with Python or R.
• Strong data visualization skills (Power BI/Tableau) and stakeholder communication.

Responsibilities

• Deliver customer, commercial, and operational analytics to identify revenue opportunities.
• Develop forecasting models and customer segmentation to support planning.
• Create reporting frameworks and dashboards to improve decision making.

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Opportunity

We are seeking a Senior Customer Data Analyst to join our Strategy team and play a critical role in delivering customer, commercial and operational insights that drive business performance across Crown's integrated resort operations. You will partner with senior stakeholders across Marketing, Gaming, Hotels, Hospitality and Finance to transform complex data into actionable recommendations that improve customer engagement, optimise revenue and support strategic decision‑making. This is an exciting opportunity for a commercially minded analytics professional who thrives in a fast‑paced environment and enjoys using data to solve complex business challenges. This role is Melbourne based.

What You'll Do

Deliver advanced customer, commercial and operational analytics that identify revenue opportunities, support strategic initiatives and drive improved business performance across Crown's properties. Develop forecasting models, customer segmentations and performance reporting that support business planning, workforce planning and long‑term commercial decision‑making. Partner with senior stakeholders across the business to translate complex datasets into clear, actionable insights and recommendations that influence key business outcomes. Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities to inform growth and profitability strategies. Design, build and maintain reporting frameworks, dashboards and analytics solutions that improve data accessibility, reporting consistency and decision‑making capability. Support enterprise‑wide projects and business improvement initiatives, measuring performance outcomes and providing recommendations for ongoing optimisation.

What You'll Bring

Demonstrated experience in a customer analytics, strategy, commercial analytics or business intelligence role within a complex and data-rich environment. Advanced capability in SQL and experience using analytical tools such as Python or R to manipulate, model and interpret large datasets. Strong experience with data visualisation and reporting platforms such as Power BI, Tableau or similar business intelligence tools. Proven ability to engage and influence senior stakeholders by presenting data‑driven insights, commercial recommendations and strategic business cases. Experience developing forecasting models, customer segmentation frameworks, performance reporting and predictive analytics to support business outcomes. Tertiary qualifications in Mathematics, Statistics, Economics, Commerce, Business, Finance or a related analytical discipline.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.