Senior App Support Analyst - SAP/Salesforce, Hybrid Govt

Talent; Melbourne; Hybrid; AUD 95,000 - 115,000; Full time

Job summary

Talent is recruiting for a Federal Government APS6 Senior Application Support Analyst to provide expert support across SAP and Salesforce, investigate incidents, manage escalations and assist with testing and releases. The role emphasizes ITIL practices, stakeholder collaboration and strong troubleshooting across enterprise systems.

Hybrid work arrangement requires minimum 3 days in office at Richmond or Geelong, with citizenship eligibility for the agency.

Qualifications

• Minimum 5 years in ICT application support within complex environments.
• Experience supporting SAP and/or Salesforce applications.
• Strong ITIL knowledge and hands-on ITSM tooling experience.

Responsibilities

• Investigate, triage and resolve Level 1/2 incidents across SAP and Salesforce.
• Coordinate with stakeholders, vendors and technical teams to resolve priority incidents.
• Apply ITIL practices and manage incidents using ITSM tools.
• Support system testing activities including SIT and UAT.
• Assist with software release cycles and post-release support.
• Provide technical guidance to teammates to improve service delivery.

Skills

ITIL

SAP

Salesforce

Excel

Stakeholder management

Tools

ITSM tools

SIT

UAT

Job description

Talent is recruiting for a Federal Government APS6 Senior Application Support Analyst to provide expert support across SAP and Salesforce, investigate incidents, manage escalations and assist with testing and releases. The role emphasizes ITIL practices, stakeholder collaboration and strong troubleshooting across enterprise systems.

Hybrid work arrangement requires minimum 3 days in office at Richmond or Geelong, with citizenship eligibility for the agency.