Senior Analyst Engineer, Data Platform Operations

National Australia Bank; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

National Australia Bank is seeking a Senior Analyst Engineer (Operations) to join its Data Platform Operations team in Melbourne. The role focuses on keeping critical production services stable, mitigating incidents and driving continuous improvements across data platforms and cloud-based environments.

You will proactively support production services, engage stakeholders and ensure safe releases through ITIL-aligned change management, contributing to customer satisfaction and resilient banking

Qualifications

• Experience supporting enterprise production environments and operational services.
• Ability to investigate, troubleshoot and resolve complex technical issues using data-driven approaches.
• Experience working within ITIL Incident, Problem and Change Management.
• Strong stakeholder management and ability to provide trusted advice and risk controls.

Responsibilities

• Ensure production platform stability through proactive monitoring, health checks and operational support.
• Lead incident management activities, including investigation, coordination, root cause analysis and resolution.
• Review, govern and support technology changes to ensure safe and controlled release outcomes.
• Troubleshoot, debug and continuously improve production systems and data platforms.
• Partner with engineering, delivery and infrastructure teams to resolve complex operational issues.
• Drive adherence to ITIL processes, operational standards and regulatory requirements.
• Support disaster recovery testing, platform resilience and continuous service improvement initiatives.
• Take ownership and accountability for production services, customer queries and service requests.

Skills

Production support

Incident management

ITIL processes

Stakeholder management

Data platforms

AWS data services

CI/CD practices

24x7 operations

Tools

Databricks

Spark

Kafka

Hive

EMR

CI/CD tools

Job description

National Australia Bank is seeking a Senior Analyst Engineer (Operations) to join its Data Platform Operations team in Melbourne. The role focuses on keeping critical production services stable, mitigating incidents and driving continuous improvements across data platforms and cloud-based environments.

You will proactively support production services, engage stakeholders and ensure safe releases through ITIL-aligned change management, contributing to customer satisfaction and resilient banking