Senior Analyst Engineer, Data Platform Operations

NAB; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

NAB is seeking a Senior Analyst Engineer (Operations) to strengthen our Data Platform Operations team and protect production services. You will combine technical depth with operational excellence and stakeholder engagement to proactively support reliable platforms and deliver great outcomes for customers.

Join a collaborative team focused on resilience and continuous improvement, leading incident response, change governance and production support in a 24x7 environment.

Qualifications

• Experience in enterprise production environments and operational services.
• Ability to investigate and resolve complex technical issues using data-driven approaches.
• Familiarity with ITIL Incident, Problem and Change Management.
• Strong stakeholder management and communication skills.
• Knowledge of AWS data services and modern data technologies (Databricks, Spark, Kafka, Hive, EMR).
• Experience with CI/CD practices and automation in software delivery.

Responsibilities

• Ensure production platform stability with proactive monitoring and health checks.
• Lead incident management, including investigation, RCA, and resolution.
• Review and govern changes for safe, controlled releases.
• Troubleshoot and continuously improve production systems and data platforms.
• Collaborate with engineering, delivery and infrastructure teams on operational issues.
• Adhere to ITIL processes and regulatory requirements.
• Support disaster recovery testing and platform resilience initiatives.
• Own production services and respond to customer queries and service requests.

Skills

Production support

Incident management

ITIL

Cloud AWS

Big data platforms

Databricks

Spark

Kafka

Hive

EMR

CI/CD

Automation

Tools

Databricks

Kafka

Hive

Spark

EMR

Job description

NAB is seeking a Senior Analyst Engineer (Operations) to strengthen our Data Platform Operations team and protect production services. You will combine technical depth with operational excellence and stakeholder engagement to proactively support reliable platforms and deliver great outcomes for customers.

Join a collaborative team focused on resilience and continuous improvement, leading incident response, change governance and production support in a 24x7 environment.