Senior Airport Customer Success Leader

Amadeus Hospitality; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amadeus Melbourne is seeking a Senior Customer Success Management Specialist for Airports to guide medium to large customers in maximizing value from Amadeus solutions, promoting adoption, and driving renewals and account growth post‑implementation.

You will lead customer health, coordinate quarterly business reviews, and collaborate with cross‑functional teams to ensure successful delivery and outcomes in the APAC region.

Qualifications

• Proven experience in a customer-facing role with experience in team coordination.
• Familiarity with Amadeus Airport IT Products and Solutions is highly regarded.
• Experience in customer engagement and business case development.
• Proficiency in reporting, planning, and marketing tools.
• Advanced communication, negotiation, and conflict management skills, with a willingness to travel.
• University degree or equivalent in Customer Management, Transport Engineering, or related field.

Responsibilities

• Guide the CSM team and customers to support early adoption and effective use of Amadeus products.
• Oversee the post-sales cycle, ensuring customer satisfaction and supporting renewals and account expansion.
• Manage delivery and quality of Airport IT products and services, including issue resolution and release coordination.
• Collaborate with Field Support teams to address incidents involving Amadeus hardware solutions.
• Develop and maintain strong customer relationships, organize Quarterly Business Reviews, and engage with senior stakeholders.

Education

University degree or equivalent in Customer Management/Transport Engineering or related field

Job description

Amadeus Melbourne is seeking a Senior Customer Success Management Specialist for Airports to guide medium to large customers in maximizing value from Amadeus solutions, promoting adoption, and driving renewals and account growth post‑implementation.

You will lead customer health, coordinate quarterly business reviews, and collaborate with cross‑functional teams to ensure successful delivery and outcomes in the APAC region.