Airport IT Support Lead - 24/7 Field Team, Brisbane

Amadeus; Brisbane; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Critical mission

Global DNA

Learning opportunities

Flexible work model

Rewards package

Diverse workforce

Reliability

Job summary

Amadeus is recruiting for an IT Product Support - Team Lead (Airports) to manage frontline incident handling for Airport IT products at Brisbane Airport. The role oversees a 24/7 field team, coordinates escalations, and ensures timely resolutions from the onsite Amadeus office in the airport precinct.

You will lead the team, manage asset and stock levels, and work with the Delivery Manager to maintain service quality during 12-hour shifts. A pre-employment check may apply, as part of the process.

Qualifications

• Customer service experience in an IT environment.
• Experience delivering IT support in an airport or similar environment.
• Ability to diagnose technical issues and determine appropriate actions.
• Ability to analyze complex information and drive improvements.
• Understanding of mechanical componentry.
• Strong verbal and written communication and presentation skills.

Responsibilities

• Coordinate incidents end-to-end, including response and follow-up.
• Address issues beyond frontline support and escalate when needed.
• Provide high-quality service delivery to Brisbane Airport customers.
• Support onsite testing, implementation, or end-user training.
• Maintain stock levels of consumables for continuity.
• Lead the Field Support team and rostering.

Skills

Customer service

IT support

Airport IT experience

Problem solving

Job description

Amadeus is recruiting for an IT Product Support - Team Lead (Airports) to manage frontline incident handling for Airport IT products at Brisbane Airport. The role oversees a 24/7 field team, coordinates escalations, and ensures timely resolutions from the onsite Amadeus office in the airport precinct.

You will lead the team, manage asset and stock levels, and work with the Delivery Manager to maintain service quality during 12-hour shifts. A pre-employment check may apply, as part of the process.