Hospitality CSM & Revenue Growth Specialist

Amadeus; Sydney; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Amadeus is seeking a Customer Success Management Specialist (Hospitality) to serve as the main contact for Amadeus Hospitality customers. You will onboard clients, drive value from products, and identify opportunities for cross-sell and renewal revenue.

You will manage multiple accounts, conduct business reviews, and collaborate with project teams to ensure quality delivery while guiding customers toward optimal product usage.

Aufgaben

• Act as the main contact for assigned accounts, handle customer communications, resolve conflicts, and ensure contract compliance.
• Conduct regular business reviews with customers to meet their goals and assist with revenue strategies.
• Resolve customer issues quickly and handle escalated matters. Inform team leads and the Director of Operations about any problems and track risks in the CRM.
• Understand each product and service to make informed recommendations to clients.
• Meet regional consortia goals for renewal and new sales during the consortia season and throughout the year.
• Stay updated on industry trends and assess their impact on clients.
• Support the onboarding and ongoing service delivery for customers. Review major deliverables to ensure quality and work closely with project teams to identify issues and opportunities.
• Work with the collections department to ensure timely payment of orders and address any outstanding bills over 90 days.

Jobbeschreibung

Amadeus is seeking a Customer Success Management Specialist (Hospitality) to serve as the main contact for Amadeus Hospitality customers. You will onboard clients, drive value from products, and identify opportunities for cross-sell and renewal revenue.

You will manage multiple accounts, conduct business reviews, and collaborate with project teams to ensure quality delivery while guiding customers toward optimal product usage.