Senior AI Lead — Generative & Agentic Solutions

Singtel Group; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Hybrid work arrangement

Parental leave

Career development

Job summary

Optus is seeking a Staff AI Lead to provide technical leadership in the design and delivery of AI agents and intelligent products across Optus. As a senior practitioner, you will shape technical approaches, influence product direction and establish standards to scale AI solutions safely and effectively.

This role blends deep technical expertise with strong product thinking, focusing on Agentic AI, Generative AI and LLM-powered technologies to solve complex business challenges.

Qualifications

• Demonstrable experience building and delivering AI agents, GenAI solutions, conversational AI or LLM-powered products.
• Strong knowledge of agent architectures, orchestration patterns, prompt engineering and AI guardrails.
• Hands-on experience building, evaluating and optimizing AI agents in production environments.
• Experience using experimentation and data-driven insights to improve product performance.

Responsibilities

• Design, build and continuously improve AI agents and AI-powered products.
• Translate business problems and service opportunities into scalable AI solutions.
• Develop and refine prompts, workflows, tools, orchestration logic and guardrails.
• Drive experimentation, testing and evaluation to improve agent performance and customer outcomes.
• Use data and insights to identify optimisation opportunities and measure impact.
• Partner with Product, Engineering, Operations, Design and Analytics teams to deliver high-quality AI experiences.
• Contribute to standards, frameworks and best practices for developing and scaling AI solutions.

Job description

Optus is seeking a Staff AI Lead to provide technical leadership in the design and delivery of AI agents and intelligent products across Optus. As a senior practitioner, you will shape technical approaches, influence product direction and establish standards to scale AI solutions safely and effectively.

This role blends deep technical expertise with strong product thinking, focusing on Agentic AI, Generative AI and LLM-powered technologies to solve complex business challenges.