Senior AI-Driven Onboarding & Delivery Consultant

Recordpoint; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

RecordPoint is seeking a Principal Business Consultant to lead the most senior client-facing work in our delivery model, spanning records management, enterprise SaaS delivery, and applied AI. You will shape governance frameworks, drive onboarding excellence, and mentor consultants across the function.

You’ll work with regulated customers across Australia, New Zealand, and North America, building scalable patterns and defining ROI for executive stakeholders.

Qualifications

• Deep records management and information governance expertise.
• Substantial client-facing consulting experience as trusted advisor to senior stakeholders.
• Strong track record in SaaS implementation or onboarding.
• Ability to translate business goals into configurable, scalable solutions and articulate ROI to executives.
• Mentoring, playbook ownership, or practice leadership.
• Fluent, responsible use of AI in professional delivery.

Responsibilities

• Lead onboarding and post-Gate 2 configuration for complex multi-stakeholder, multi-jurisdictional customers—from charter design through first value and beyond.
• Define methodologies, standards, and advisory frameworks for data inventory and ROT analysis, classification, retention and disposal governance.
• Design new solution patterns for non-standard requirements and evolve the pattern library with the Solutions & Architecture Specialist.
• Advise senior customer stakeholders during delivery, influence governance decisions, and deputise for the CSM in executive forums when required.
• Coach consultants on dependency management, taxonomy quality, gate discipline, and artefact standards.
• Define time-to-first-value approach for the function, analyse blocker and velocity patterns, and drive continuous improvement of onboarding performance.

Skills

Records management

Consulting experience

SaaS delivery

AI governance

Stakeholder leadership

Tools

Microsoft 365

SharePoint

Job description

RecordPoint is seeking a Principal Business Consultant to lead the most senior client-facing work in our delivery model, spanning records management, enterprise SaaS delivery, and applied AI. You will shape governance frameworks, drive onboarding excellence, and mentor consultants across the function.

You’ll work with regulated customers across Australia, New Zealand, and North America, building scalable patterns and defining ROI for executive stakeholders.