Senior AHPRA Nurse & Patient Care Operations Leader

Eucalyptus; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Eucalyptus, part of Hims & Hers, seeks a Senior AHPRA Registered Nurse - Operations Manager for Sydney. You will lead the Australian Medical Support team, champion patient‑centered care, and drive scalable processes.

You’ll collaborate with Clinical Operations and Manila teams, using automation and AI to deliver efficient, safe patient outcomes at scale. You will supervise clinical staff, ensure high standards, and guide systemic improvements while maintaining strong communication with patients

Qualifications

• 4+ years in a clinical, patient-facing role or in operations.
• Experience leading and managing a clinical/operations team, including performance management and professional development.
• Strong communication with empathy, clarity, and confidence with patients, teammates, and stakeholders.
• Strong clinical judgement and comfort as final escalation point for complex cases.
• Natural problem-solver focused on systemic improvements beyond case-by-case fixes.
• Interest in technology, healthcare, and patient outcomes; openness to AI-enabled care.

Responsibilities

• Lead our Sydney-based Medical Support team and set clinical standards with the Clinical Operations Lead.
• Champion a patient-first approach and improve the patient journey with empathy and safety.
• Build scalable workflows, playbooks, and training for consistent, high-quality support.
• Leverage data and insights to forecast demand, monitor performance, and drive improvements.
• Act as the senior escalation point for complex patient enquiries, coordinating with offshore teams.

Skills

AHPRA Registered Nurse

Leadership & People Management

Clinical judgement

Communication

Operations experience

Data-driven decisions

Tools

AI in healthcare

Telehealth platforms

Job description

Eucalyptus, part of Hims & Hers, seeks a Senior AHPRA Registered Nurse - Operations Manager for Sydney. You will lead the Australian Medical Support team, champion patient‑centered care, and drive scalable processes.

You’ll collaborate with Clinical Operations and Manila teams, using automation and AI to deliver efficient, safe patient outcomes at scale. You will supervise clinical staff, ensure high standards, and guide systemic improvements while maintaining strong communication with patients