Senior After-Hours Youth Services Coordinator - Shepparton

The Salvation Army (SA) Property Trust atf Social Work; Greater Shepparton; On-site; AUD 80,000 - 84,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑fee

Parental leave & Purchased Leave

Employee wellness programs

Driver licence rebate

Job summary

The Salvation Army (SA) Property Trust atf Social Work is seeking an experienced Client Services Coordinator (After Hours) to lead and supervise the after-hours operations at Middleton Street Youth Accommodation in Shepparton. The role focuses on safe, youth-centred service delivery and uses the PIE framework to support independence and resilience among young people.

Reporting to the Program Manager, you will manage the on-call roster, oversee risk and safeguarding, and collaborate with

Qualifications

• Degree in Social Work, Social Sciences or related field.
• Demonstrated leadership experience leading and supporting teams.
• Experience supervising staff and providing performance support.
• Proven case management experience in homelessness, housing or community services.
• Knowledge of trauma-informed practice, youth homelessness and complex support needs.
• Excellent communication and stakeholder engagement.

Responsibilities

• Lead and support a team of case managers and after-hours staff.
• Provide day-to-day operational leadership across Shepparton youth services.
• Manage risk, safeguarding and incident responses.
• Coordinate and oversee the 24/7 staffing roster, ensuring coverage across all shifts.
• Drive service delivery aligned with Journey to Independence Model and PIE framework.
• Build partnerships with community agencies and stakeholders to improve outcomes for young people.

Skills

Leadership

Staff supervision

Stakeholder engagement

Trauma-informed practice

Communication

Education

Bachelor's degree in Social Work / Social Sciences

Job description

The Salvation Army (SA) Property Trust atf Social Work is seeking an experienced Client Services Coordinator (After Hours) to lead and supervise the after-hours operations at Middleton Street Youth Accommodation in Shepparton. The role focuses on safe, youth-centred service delivery and uses the PIE framework to support independence and resilience among young people.

Reporting to the Program Manager, you will manage the on-call roster, oversee risk and safeguarding, and collaborate with