Senior Advisor, Quality & RTO Compliance

Victorian Government; Melbourne; Hybrid; AUD 110,000 - 134,000; Full time

Benefits offered by this job

Employee assistance program

Discounted health insurance

Memberlink discount card

Free staff parking

Salary packaging options

Job summary

Triple Zero Victoria in Melbourne is seeking a senior leader to drive learning quality, evaluation and continuous improvement across TZV. You will establish QA processes, oversee RTO compliance and audit readiness, and provide specialist guidance on learning design and assessment quality.

You will work with learning owners and stakeholders to analyse data, identify trends and drive improvements, with hybrid working options and a competitive salary package based in Burwood East.

Qualifications

• TAE50116 Diploma of Vocational Education and Training (or equivalent) or willingness to obtain the qualification according to responsibilities.
• Proven experience in learning quality assurance, evaluation or governance.
• Strong knowledge of RTO compliance, audit readiness and regulatory assurance.
• Experience interpreting data to identify trends and opportunities for improvement.

Responsibilities

• Lead implementation and continuous improvement of TZV’s Learning Evaluation Framework across the organisation.
• Establish learning quality assurance processes using evaluation findings, feedback, audit outcomes and data.
• Lead TZV’s RTO quality and compliance activities including audit readiness and regulatory reporting.
• Provide specialist advice on learning design, delivery and assessment quality with stakeholders.
• Coordinate learning quality reporting and analyse data to identify risks and improvements.

Education

TAE50116 Diploma of Vocational Education and Training (or equivalent) or willingness to obtain an appropriate qualification relevant to the responsibilities of the role.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 2942

• Lead enterprise learning quality, evaluation and continuous improvement across TZV
• Provide specialist oversight of RTO compliance, audit readiness and regulatory assurance
• Full-time, ongoing role with competitive salary of $121,994 base + 12% superannuation, based at Burwood East with hybrid working options

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

Day to day responsibilities include:

• Lead the implementation, oversight and continuous improvement of TZV’s Learning Evaluation Framework, supporting consistent evaluation of learning effectiveness across the organisation.
• Establish learning quality assurance and continuous improvement processes, using evaluation findings, learner feedback, audit outcomes and operational data to identify and drive improvements.
• Lead and coordinate TZV’s RTO quality and compliance activities, including audit readiness, validation and moderation, regulatory reporting and compliance with VRQA requirements.
• Provide specialist advice and assurance on learning design, delivery and assessment quality, working collaboratively with learning owners and key stakeholders.
• Coordinate learning quality and evaluation reporting, analysing learning, workforce and operational data to identify trends, risks and opportunities for improvement.

About You

The successful candidate will have the following qualifications, skills and experience:

• TAE50116 Diploma of Vocational Education and Training (or equivalent) or willingness to obtain an appropriate qualification relevant to the responsibilities of the role.
• Demonstrated experience in learning quality assurance, learning evaluation, RTO compliance, vocational education and training, or a comparable learning governance environment.
• Demonstrated experience applying continuous improvement methodologies to learning, assessment, capability or organisational performance.
• Strong knowledge and practical experience in RTO compliance, regulatory requirements, audit preparation and quality assurance processes.
• Demonstrated experience interpreting data and evidence to identify trends, risks, systemic issues and opportunities for improvement.
• Strong stakeholder engagement and influencing skills, with the ability to work collaboratively with learning professionals, operational leaders and subject matter experts to drive quality improvement.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking servicesand gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Applications must be submitted by 11.59pm, Sunday 1 November, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [e-mail] .

Applications close Sunday 1 November 2026 at 11.59pm