Senior Advisor, Quality & RTO Compliance

Triple Zero Victoria; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Employee assistance program

Discounted health insurance

Memberlink discounts

Free staff parking

Salary packaging options

Job summary

Triple Zero Victoria in Melbourne is seeking a Senior Advisor, Quality and RTO Compliance to oversee learning quality, assessment standards, and regulatory governance for TZV’s RTO. The role includes audit readiness, continuous improvement, and reporting across TZV.

Based in Burwood East with hybrid options, the position supports leaders in recruitment, wellbeing, and performance processes, driving learning initiatives and targeted development plans across the organisation.

Qualifications

• Demonstrated experience in learning quality assurance and evaluation.
• Experience with RTO compliance, vocational education and training governance.
• Experience applying continuous improvement methodologies to learning or organisational performance.
• Strong knowledge of regulatory requirements, audit preparation and QA processes.
• Experience interpreting data to identify trends and risks.

Responsibilities

• Deliver TZV's people strategy in alignment with business goals.
• Build stakeholder relationships and provide high-quality guidance on general matters.
• Provide hands-on support for recruitment, wellbeing, and performance processes.
• Lead portfolio planning and learning initiatives with Workforce Operations.
• Drive employee growth through coaching, appraisals, and development plans.

Education

TAE50116 Diploma of Vocational Education and Training

Job description

Senior Advisor, Quality & RTO Compliance

2mo ago , from Emergency Services Telecommunications Authority

• Lead learning quality, assessment standards, and evaluation across TZV
• Drive RTO compliance, audit readiness, and VRQA regulatory governance
• Full time, ongoing role located in Burwood East with hybrid options available

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Senior Advisor, Quality and RTO Compliance role is responsible for supporting the continuous improvement, quality assurance and regulatory compliance of learning and assessment across Triple Zero Victoria (TZV).

The role is responsible for the quality and compliance functions associated with TZV’s Registered Training Organisation (RTO), including regulatory compliance, audit readiness, validation and moderation, quality assurance, continuous improvement and regulatory reporting.

Day to day responsibilities include:

• Deliver and measure TZV’s people strategy to ensure complete alignment with overarching business goals.
• Build strong stakeholder relationships and deliver commercial, high-quality P&C advice on generalist matters and performance management.
• Provide hands-on, on-site support to leaders for recruitment, employee wellbeing, and performance processes.
• Lead portfolio people planning and learning initiatives, collaborating with Workforce Operations to achieve recruitment targets.
• Drive employee growth through regular coaching, effective appraisals, development plans, and targeted performance improvement processes.

About You

The successful candidate will have the following qualifications, skills and experience:

• TAE50116 Diploma of Vocational Education and Training (or equivalent) or willingness to obtain an appropriate qualification relevant to the responsibilities of the role.
• Demonstrated experience in learning quality assurance, learning evaluation, RTO compliance, vocational education and training, or a comparable learning governance environment.
• Demonstrated experience applying continuous improvement methodologies to learning, assessment, capability or organisational performance.
• Strong knowledge and practical experience in RTO compliance, regulatory requirements, audit preparation and quality assurance processes.
• Demonstrated experience interpreting data and evidence to identify trends, risks, systemic issues and opportunities for improvement.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking servicesand gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via .