Senior Advanced Analytics Analyst — AI-Driven Insights

Commonwealth Bank; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Commonwealth Bank is seeking a Senior Analyst, Advanced Analytics to turn complex complaints data into actionable insights. You will work across the analytics lifecycle, from data sourcing and wrangling to pattern investigation and reporting for decision-makers.

You’ll apply SQL/Python and modern analytical techniques, including LLM-enabled methods, to reveal themes, root causes and signals that drive customer outcomes.

Qualifications

• Strong SQL capability with experience querying, manipulating and analysing large and complex datasets.
• Hands-on Python skills for data preparation, wrangling and advanced analysis.
• Experience working with Tableau and/or Power BI, with the ability to take reporting from underlying data through to a polished output.
• Strong analytical and problem-solving skills, with the curiosity to investigate patterns rather than simply report numbers.
• Ability to work with messy or unstructured data and turn it into a form that can be meaningfully analysed.
• Experience translating complex data into clear insights for business stakeholders.
• Strong attention to detail, especially where reporting requires reconciliation, governance or regulatory accuracy.
• Good communication and stakeholder-management skills, with the confidence to explain what the data means and why it matters.

Responsibilities

• Use advanced SQL and Python to source, prepare, reconcile and analyse large and complex datasets.
• Investigate complaints data to identify emerging themes, root causes, recurring issues and meaningful changes in customer experience.
• Apply LLM-enabled analytical techniques to help summarise large volumes of unstructured complaints data and identify underlying themes more efficiently.
• Think carefully about how data is prepared and structured for LLM consumption, balancing analytical value with efficient use of the technology.
• Take a proactive, investigative approach to analytics, looking beneath headline numbers to understand what the data may be signalling before an issue becomes more widespread.
• Build and maintain high-quality reporting and visualisations using Tableau and/or Power BI for senior business stakeholders.
• Support regulatory and governance reporting, where accuracy, timeliness, reconciliation and confidence in the underlying data are essential.
• Translate complex analytical findings into clear, commercially meaningful insights that enable senior stakeholders to understand issues and make informed decisions.
• Work collaboratively with stakeholders across the business to understand whether actions are improving outcomes and where further investigation may be needed.

Skills

SQL

Python

Tableau

Power BI

LLM/AI techniques

Data wrangling

Stakeholder management

Tools

Tableau

Power BI

Job description

Commonwealth Bank is seeking a Senior Analyst, Advanced Analytics to turn complex complaints data into actionable insights. You will work across the analytics lifecycle, from data sourcing and wrangling to pattern investigation and reporting for decision-makers.

You’ll apply SQL/Python and modern analytical techniques, including LLM-enabled methods, to reveal themes, root causes and signals that drive customer outcomes.