Senior Administrator - Support & Operations

HCLTech - Australia and New Zealand; Adelaide; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Certification opportunities

Professional development

Job summary

HCLTech is seeking a Senior Administrator - Support & Operations in Adelaide to deliver Level 1 and 2 IT support within a large enterprise. You will troubleshoot hardware, software, and network issues, manage AD/AAD, and support Microsoft 365 services across the organization.

A customer-first mindset and strong communication are essential. Ideal candidates have 5+ years in IT ops, solid troubleshooting skills, and familiarity with ITIL processes.

Qualifications

• 5+ years of experience in Desktop Support, EUC, or IT Operations.
• Strong knowledge of Windows 10/11 Administration.
• Experience with Microsoft 365 Suite and Microsoft Intune.
• Experience with Active Directory and Azure Active Directory (Entra ID).
• Familiarity with ITIL framework and service management best practices.

Responsibilities

• Provide first and second-level technical support for hardware, software, network, and end-user computing issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and support Windows operating systems and business apps.
• Administer and support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Intune.
• Manage user accounts, access permissions, group policies, and security settings via AD/AAD.

Tools

ServiceNow

Remedy

Jira Service Management

ITSM tools

Job description

About the Company

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Senior Administrator - Support & Operations

Location: Adelaide

Employment Type: Full-Time

Experience Required: 5+ Years

About the Role

We are seeking a highly motivated and customer-focused Senior Administrator - Support & Operations to provide Level 1 and Level 2 IT support within a dynamic enterprise environment. The ideal candidate will possess strong technical troubleshooting skills, experience with Microsoft technologies, and a passion for delivering exceptional end-user support.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, network, and end-user computing issues.
• Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, maintain, and support Windows operating systems and business applications.
• Administer and support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Microsoft Intune.
• Manage user accounts, access permissions, group policies, and security settings through Active Directory and Azure Active Directory (Entra ID).
• Perform hardware deployments, upgrades, replacements, imaging, and asset lifecycle management activities.
• Coordinate with vendors, remote support teams, and client stakeholders to ensure timely issue resolution.
• Support meeting room technologies, audio-visual equipment, video conferencing platforms, and collaboration tools.
• Maintain accurate records of incidents, service requests, asset inventory, and knowledge articles within ITSM platforms.
• Follow ITIL-based processes for Incident Management, Service Requests, Problem Management, and Change Management.
• Conduct proactive health checks on IT infrastructure and endpoint devices to ensure operational stability.
• Ensure compliance with client standards, security policies, and operational procedures.
• Deliver outstanding customer service and maintain effective communication with users across all levels of the organization.

Required Skills & Experience

• 5+ years of experience in Desktop Support, End User Computing (EUC), or IT Operations.
• Strong knowledge of:
• Windows 10/11 Administration
• Microsoft 365 Suite
• Microsoft Intune
• Active Directory
• Azure Active Directory (Entra ID)
• Group Policy Management
• Experience supporting laptops, desktops, printers, mobile devices, and collaboration tools.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management, or equivalent.
• Familiarity with IT asset management and hardware lifecycle processes.
• Understanding of ITIL framework and service management best practices.
• Excellent problem-solving, analytical, and troubleshooting capabilities.
• Strong verbal and written communication skills with a customer-first approach.

Preferred Qualifications

• ITIL Foundation Certification.
• Microsoft Certifications (M365, Azure, Intune, Endpoint Administrator).
• Experience working in enterprise or managed services environments.
• Experience supporting meeting rooms and video conferencing technologies such as Microsoft Teams Rooms and Zoom Rooms.

What We Offer

• Opportunity to work in a large enterprise environment.
• Exposure to modern Microsoft cloud technologies.
• Collaborative and supportive team culture.
• Professional development and certification opportunities.
• Competitive salary and benefits package.

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Candidate Data Privacy Notice | HCL Technologies We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice".