Senior Administrator: Lead Ops & Client Experience

Mars Recruitment; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Remuneration reviews

Career development

Professional development support

Team-building events

Employee assistance program

Wellness initiatives

Referral bonus

Great Place to Work

Job summary

Mars Recruitment is seeking an experienced Senior Administrator to lead the administration function within a respected accounting firm. You will partner with Directors and managers to ensure smooth operations, client-focused service and efficient internal workflows.

The role emphasizes ownership, process improvement and staff mentoring in a fast-paced professional services environment. Melbourne-based, with a focus on quality and continuity of service.

Qualifications

• Experience in senior administration or office management within a professional services environment.
• Public practice experience preferred.
• Strong leadership and mentoring capabilities.
• Excellent communication and stakeholder management skills.
• Attention to detail and confidentiality are essential.

Responsibilities

• Lead and oversee the administration function to ensure exceptional service delivery.
• Create a welcoming and professional client experience.
• Oversee reception and front-of-house operations.
• Maintain office facilities, equipment and workplace presentation.
• Drive continuous improvement of administration processes and procedures.
• Process basic ASIC company changes.
• Prepare and distribute client documentation through digital signing platforms.
• Manage administrative inboxes and ensure timely responses.
• Contribute to special projects and business initiatives as required.

Skills

Senior admin

Office management

Public practice

Leadership

MS Office

Tools

BGL CAS 360

Microsoft Office

Job description

Mars Recruitment is seeking an experienced Senior Administrator to lead the administration function within a respected accounting firm. You will partner with Directors and managers to ensure smooth operations, client-focused service and efficient internal workflows.

The role emphasizes ownership, process improvement and staff mentoring in a fast-paced professional services environment. Melbourne-based, with a focus on quality and continuity of service.