Senior Administration Lead — Client Experience & Operations

Hall Chadwick; City of Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Annual remuneration reviews

Career development conversations

Wellbeing resources & EAP

Great place to work

Job summary

Hall Chadwick Melbourne is seeking a Senior Administrator to lead and support the administration function, ensuring a professional client experience and smooth office operations. The role involves onboarding, coordination with Directors and Shared Services, and driving service excellence through KPI development and staff coaching.

You will maintain AML/KYC support, assist with ASIC tasks, and ensure accurate document handling while promoting a positive workplace culture.

Qualifications

• Experience in a similar administrator/ops role within a professional services firm.
• Excellent written and verbal communication with strong attention to detail.
• Proficient in MS Office suite; knowledge of BGL CAS 360 is preferred.

Responsibilities

• Lead and support day-to-day administration for Hall Chadwick Melbourne.
• Provide onboarding, induction and offboarding support; coordinate receptionist duties.
• Develop, monitor and report KPIs for the Administration function; coach team members.

Skills

Relevant experience

IT skills: Word/Outlook/Excel

BGL CAS 360 (preferred)

Communication

Time management

Discretion and judgment

Customer service

Tools

Word

Outlook

Excel

BGL CAS 360

Job description

Hall Chadwick Melbourne is seeking a Senior Administrator to lead and support the administration function, ensuring a professional client experience and smooth office operations. The role involves onboarding, coordination with Directors and Shared Services, and driving service excellence through KPI development and staff coaching.

You will maintain AML/KYC support, assist with ASIC tasks, and ensure accurate document handling while promoting a positive workplace culture.