Licensing Administrative Assistant

the original; Parramatta; Hybrid; AUD 78,000 - 85,000; Full time

Job summary

NSW Fair Trading's Transport Licensing team seeks a Licensing Officer to provide frontline customer service and assist with Motor Vehicle Tradesperson Certificate applications and amendments. Hybrid work arrangement with Parramatta attendance 2-3 days per week.

You will manage enquiries, triage a shared inbox, and support licencing processes to ensure timely, accurate service delivery within a modern regulatory environment. The role is temporary, Grade 1/2 with base salary 78,000 plus super.

Qualifications

• Frontline customer service support role within regulatory operations.
• Experience handling high-volume administrative tasks and inquiries is preferred.
• Ability to follow processes within legislative frameworks.

Responsibilities

• Responding to customer enquiries with clear, accurate information
• Managing and triaging a shared inbox
• Supporting licence applications and amendments
• Completing high-volume data entry
• Providing administrative support for daily operations

Skills

Communication skills

Organisational skills

Attention to detail

Team oriented

Willingness to learn

Job description

Licensing Officer - Consumer Affairs Licensing

Grade: Clerk Grade 1/2 ($78,000 - $84,799 + super)

Duration: Temporary

Location: Hybrid work arrangements, Parramatta 4PSQ or other office location by negotiation. Office attendance required 2-3 days per week.

Are you someone who takes pride in delivering great customer service and finding better ways of doing things, all while working within a regulatory framework? We're looking for a proactive and motivated Licensing Officer to join the Transport Licensing team within NSW Fair Trading - Regulatory Operations & Delivery. We're a collaborative and supportive team that brings positive energy to work every day. We take pride in what we do and the impact we make - and we're looking for someone who shares that mindset.

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.

At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the newway" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and

Want to be part of an organisation that's transforming how regulation works - ... then there's a place for you in our future. Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the Role:

This role provides frontline support to customers and assists with the assessment of Motor Vehicle Tradesperson Certificate applications and amendments. You'll manage high-volume administrative tasks, respond to enquiries, and help keep things running smoothly behind the scenes. Your work will directly contribute to timely, accurate, and high-quality service delivery.

Key Responsibilities:

• Responding to customer enquiries with clear, accurate information
• Managing and triaging a shared inbox
• Supporting the team with licence applications and amendments
• Completing high-volume data entry
• Providing administrative support to ensure smooth daily operations

What We're Looking For:

• Strong communication and organisational skills
• Attention to detail and confidence working with systems
• A positive, team-oriented approach
• Willingness to learn and contribute to ongoing improvements
• Ability to follow processes and work within legislative frameworks

  If you think you would be a great fit for this role, we would love to hear from you.

  Salary Grade 1/2, with the base salary for this role starting at 78,000 base plus superannuation.

  For enquiries relating to recruitment please contact Jessica Love via [e-mail].

  A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

  Careers at Department of Customer Service

  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

  Belong in our diverse and inclusive workplace

  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

  You can view our full diversity and inclusion statement here.

  We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

  For more information, please visit

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process