Senior Business Support Officer

NSW Department of Communities and Justice; Parramatta; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing programs

Job summary

NSW Department of Communities and Justice – Parramatta NSW is seeking a Senior Business Support Officer for temporary, full-time work until 30 June 2028. The role delivers essential administrative and financial services to the Portfolio Delivery team, ensuring efficient operational and financial processes.

You will manage invoicing, purchases, IT system support, committee secretariat tasks and cross-unit liaison to support timely project delivery.

Qualifications

• A proactive and self-motivated individual who can work independently and take ownership of tasks and outcomes.
• A strong problem solver who can exercise sound judgement, identify issues early and implement practical solutions.
• An organised professional who can effectively manage multiple competing priorities and tight deadlines.
• Someone who thrives in a dynamic, fast-paced environment where priorities can change quickly.

Responsibilities

• Manage end-to-end financial services, including invoicing, goods receipting and purchase orders, and liaise with internal and external stakeholders, contractors, suppliers and consultants.
• Provide timely and accurate business support to the Delivery unit across planning, architectural, survey, drafting, community engagement, panel and development services.
• Provide IT, systems management and support, including liaising with service centres to resolve issues and implement system fixes.
• Provide secretariat and administrative support, including committee meetings, papers, travel, stationery, briefing notes, reports and document management.
• Liaise, support and provide advice to other Senior Business Support Officers and Assistant Project Officers as required to enhance performance.
• Develop, improve and implement administrative policies, processes, systems and practices, including document management, system training and project documentation.
• Apply business unit policies, processes, practices and systems effectively and efficiently in the completion of tasks including document management, system training and project documentation.
• Provide advice, mentoring, analysis and issue/complaint management to new suppliers to support client satisfaction and efficient project delivery.
• Liaise across Homes NSW and government and non-government stakeholders to support effective project delivery.

Skills

Proactive attitude

Self-motivated

Independent worker

Problem solving

Organised

Priority management

Tight deadlines

Job description

NSW Department of Communities and Justice – Parramatta NSW

Employment type - 1 x Temporary role - Full-time until 30 June 2028

Salary - Clerk Grade 5/6 $102,936- $113,579 plus employer's contribution to superannuation and annual leave loading

Your role

The Senior Business Support Officer is responsible for providing specific business unit administrative support to the Portfolio Delivery team to ensure the efficient delivery of financial and operational services.

What you'll do

• Manage end-to-end financial services, including invoicing, goods receipting and purchase orders, and liaise with internal and external stakeholders, contractors, suppliers and consultants.
• Provide timely and accurate business support to the Delivery unit across planning, architectural, survey, drafting, community engagement, panel and development services.
• Provide IT, systems management and support, including liaising with service centres to resolve issues and implement system fixes.
• Provide secretariat and administrative support, including committee meetings, papers, travel, stationery, briefing notes, reports and document management.
• Liaise, support and provide advice to other Senior Business Support Officers and Assistant Project Officers as required to enhance performance.
• Develop, improve and implement administrative policies, processes, systems and practices, including document management, system training and project documentation.
• Apply business unit policies, processes, practices and systems effectively and efficiently in the completion of tasks including document management, system training and project documentation.
• Provide advice, mentoring, analysis and issue/complaint management to new suppliers to support client satisfaction and efficient project delivery.
• Liaise across Homes NSW and government and non-government stakeholders to support effective project delivery.

What we're looking for

• A proactive and self-motivated individual who can work independently and take ownership of tasks and outcomes.
• A strong problem solver who can exercise sound judgement, identify issues early and implement practical solutions.
• An organised professional who can effectively manage multiple competing priorities and tight deadlines.
• Someone who thrives in a dynamic, fast-paced environment where priorities can change quickly.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close

26 November 2026 at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lisa Plant on 0436673*** or at **********@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Laura Fagerstrom via ***************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

To keep up with recruitment opportunities at DCJ, follow us on Facebook:

www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.