Administrative Support Officer

NSW Department of Customer Service; Bathurst; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Career development

Work-life balance

Wellbeing support

Employee Resource Groups

Job summary

NSW Department of Customer Service – Bathurst NSW is seeking an Administrative Support Officer to deliver a broad range of administrative services for the Cyber Security NSW Branch. You will be part of the Commercial & Business Operations team, enabling the program of work by providing essential administrative support.

Key duties include records management, documentation preparation, financial transactions, and responding to enquiries while maintaining accurate records and databases.

Qualifications

• Qualifications or equivalent experience in administration.
• Australian Citizen with the ability to obtain and maintain a Baseline security clearance and to undergo probity checks.

Responsibilities

• Provide administrative and support services, including records management, routine correspondence, meeting and event coordination.
• Collect and compile information for documentation and correspondence to support information flow and decision making.
• Complete routine financial transactions and purchasing in line with agency standards.

Skills

Administration experience

Education

Administration qualification or equivalent

Job description

NSW Department of Customer Service – Bathurst NSW

• Salary: Clerk Grade 3/4. Package includes base salary ($87,199 to $95,482) plus superannuation and annual leave loading.
• Location: Bathurst, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.

About the role:

We're seeking a proactive and organised Administrative Support Officer to deliver a wide range of administrative services that support the smooth operation of the Cyber Security NSW Branch. The Administrative Support Officer will join the Commercial & Business Operations team and will play a key part in enabling the team's program of work by providing administrative and support services to facilitate the operation of the team.

Key responsibilities / About you:

• Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
• Respond to enquiries, and expedite and redirect issues as required, to ensure the provision of accurate information.
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.

To be successful in this role you will demonstrate (Essential requirements):

• Qualifications or equivalent experience in administration.
• Must be an Australian Citizen with an ability to obtain and maintain a Baseline security clearance, and willingness to undergo a criminal history and identity verification and ongoing probity checks as a condition of employment.

Why work for Cyber NSW?

• Flexible working: We offer a broad range of flexible working arrangements.
• Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
• Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
• Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
• Inclusive culture: Staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
• Leave entitlements: Four weeks annual leave and paid sick leave, carer's leave, and long service leave.

About the team

The Office of the Chief Cyber Security Officer provides administrative and communications support for Cyber Security NSW to enable the coordinated delivery of organisational objectives. The team ensures risk is appropriately managed through oversight of the commercial and business activities for the organisation and provides high-level executive assistance to the NSW Chief Cyber Security Officer.

About Cyber Security NSW

Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.

Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.

ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via ************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 19 November @ 11:59PM

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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