Senior Administration Officer, Endoscopy

Queensland Health; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Government's QEII Jubilee Hospital in Brisbane is seeking an experienced administration professional to lead the Endoscopy/Gastroenterology administrative team. You will coordinate daily operations, manage rostering, referrals, waitlists and appointment scheduling to ensure efficient service delivery.

You will develop staff, support performance development, oversee communications and patient records, monitor KPIs, and drive quality improvement while maintaining a patient‑centred

Qualifications

• Experience in staff management including performance development and rostering.
• Proven ability to lead an administrative team in an Endoscopy unit or similar.
• Strong written and verbal communication and problem-solving skills.

Responsibilities

• Oversee patient referrals, waitlist management, clinic appointment scheduling and utilisation.
• Manage incoming and outgoing communications, maintain effective patient records systems, monitor performance indicators and contribute to quality improvement initiatives.
• Lead roster management and support staff development, recruitment and performance development processes.

Skills

Leadership

Staff management

Roster management

Performance development

Recruitment

Staff development

Communication

Problem solving

Outpatient operations knowledge

Scheduling

Tools

Patient records systems

Scheduling software

Job description

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.Your new role:Are you an experienced administration professional with strong leadership skills and a passion for delivering exceptional customer service? Join Metro South Health and lead the administrative team supporting our Endoscopy/Gastroenterology Department.Coordinate the daily operations, resources and workflow of the Endoscopy/Gastroenterology administrative team to ensure efficient service delivery.Lead and support staff through roster management, performance development, recruitment and staff development processes.Oversee patient referrals, waitlist management, clinic appointment scheduling and utilisation, ensuring accurate reporting and compliance with established policies and procedures.Manage incoming and outgoing communications, maintain effective patient records systems, monitor key performance indicators and contribute to quality improvement initiatives.About you:You are a proactive and organised leader who can manage competing priorities, support a team and maintain a strong focus on patient service and operational excellence.Demonstrate experience in staff management, including performance development, team coordination and supporting staff to achieve organisational outcomes.Bring strong written and verbal communication skills, sound judgement and effective problem-solving abilities.Have experience and knowledge of outpatient department operations and relevant information systems, with the ability to prioritise workloads and respond flexibly to changing demands.Experience or knowledge of leading an administration team within an Endoscopy Unit would be highly regarded.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About us:The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.QEII Hospital, a place of opportunity to make a difference and grow your career!INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.