Workplace Investigation Support Officer

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 91,000 - 97,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

12% employer superannuation

Ongoing training and development

Salary sacrifice options

Employee Assistance Program

Fitness Passport and social club

Job summary

Rockhampton Regional Council is seeking a motivated professional for the role of Workplace Investigation Support Officer, with potential to develop to Level 4. The role supports investigation processes, complaint management and compliance, liaising with leaders across Council and handling sensitive matters with discretion.

The position requires studying related qualifications and offers a salary band of $90,931 to $96,709 plus superannuation, with a 9-day fortnight and fortnightly pay in

Qualifications

• Knowledge of complaint management, investigations, compliance processes or human resources practices.
• Strong analytical, organisational and time management skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Support investigation processes and complaint management.
• Help ensure matters are managed fairly and in accordance with legislative requirements.
• Gather and analyse evidence and prepare reports for workplace investigations.

Skills

Complaint management

Investigations

Compliance processes

Administrative law

Human resources practices

Microsoft Office

Education

Studying Investigations or HR

Tools

Microsoft Office

Job description

Synopsis:

Workplace Investigation Support Officer

• Fixed Term (2 Years) / Full Time
• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• $90,931 - $96,709 (LGIA Stream A Level 3) + Superannuation
• Location - Rockhampton

Your new role

Take the next step in your career with a role that offers purpose, variety and professional growth.

Rockhampton Regional Council is seeking a motivated and career-focused professional with the potential and ambition to develop into a Level 4 Workplace Investigations Officer.

Help champion integrity, accountability and fair decision-making at one of the region's largest employers. In this diverse role, you'll support investigation processes and complaint management, work closely with leaders across Council, and help ensure matters are managed fairly, professionally and in accordance with legislative requirements.

From assisting with workplace investigations involving misconduct and corruption matters to gathering and analysing evidence and preparing reports, you'll gain exposure to a broad range of challenging and rewarding work while building your expertise in workplace investigations.

If you enjoy problem-solving, delivering fair and balanced outcomes, and are comfortable handling sensitive matters with professionalism and discretion, this could be the career opportunity you've been looking for.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Currently studying towards a qualification in Investigations, Human Resources or a related discipline and/or have experience in a similar role.
• Knowledge of complaint management, investigations, compliance processes, administrative law or human resources practices.
• Strong analytical, organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Excellent communication and stakeholder engagement skills, with the ability to build professional relationships and handle sensitive matters with discretion and confidentiality.
• Ability to interpret legislation, analyse information and contribute to investigations, reports and complaint resolution outcomes, with proficiency in Microsoft Office and other business systems.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Corporate membership discounts
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social club.

Applications Close: Monday 21 September 2026 at Midnight (AEST)