Senior Administration Officer

Mater Group; Ipswich City; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Career growth opportunities

Professional development

Generous salary packaging

Health and wellbeing support

Fitness Passport

Discounted parking

Job summary

Mater Hospital is seeking a Senior Administration Officer to join the Appointment Management team at the Springfield campus. This temporary full-time role, based on a 76-hour fortnight schedule, focuses on coordinating outpatient appointments and providing high-level administrative support to clinical staff.

Responsibilities include managing referrals, waiting lists, and data quality, while maintaining confidentiality of patient information and delivering excellent customer service.

Qualifications

• Proven experience in providing senior medical administration support, preferably within a healthcare environment.
• Strong computer skills with Microsoft Office (Excel) and patient administration systems.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate outpatient appointments across multiple specialties.
• Manage referrals, waiting lists, appointment scheduling, and clinic changes.
• Maintain accurate patient records and data quality in systems.
• Provide professional patient, clinician, and stakeholder enquiries support.

Job description

$39.79 - $44.25 per hour + super + benefits

The Mater Hospital Administration Team has an exciting opportunity for an experienced Senior Administration Officer to join the Appointment Management team based at our Springfield campus.

This is a temporary full-time position is offered on a 76-hour per fortnight basis role until end of financial year (June 2027).

As a Senior Administration Officer, you will play a pivotal role in supporting the efficient coordination of outpatient appointments and providing high-level administrative assistance to clinical and medical staff. You will work closely within the Appointment Management team to ensure exceptional service delivery to patients, clinicians, and stakeholders, while maintaining the accuracy and confidentiality of patient information.

• Coordinate outpatient appointments across multiple specialties, ensuring alignment with clinical priorities and service requirements.
• Manage referrals, waiting lists, appointment scheduling, and clinic changes efficiently and accurately.
• Maintain precise patient records and ensure data quality within patient administration systems.
• Provide exceptional customer service by responding professionally to patient, clinician, and stakeholder enquiries.
• Support clinic utilisation through effective appointment management and scheduling processes.
• Assist with onboarding, training, and providing day-to-day guidance to administration staff as required.
• Identify and resolve scheduling issues, contributing to continuous process improvement initiatives.
• Uphold compliance with organisational policies, privacy legislation, and administrative procedures.
• Provide administrative support to clinical and senior management staff, including drafting routine correspondence and maintaining records of meetings and discussions.
• Exercise sound judgement to solve immediate problems in situations without established precedents or procedures.
• Meet and maintain multiple KPIs on a daily basis to support operational efficiency.

About you

To be successful in this role, you will have:

• Proven experience in providing senior medical administration support, preferably within a healthcare environment.
• Strong computer skills, including proficiency with Microsoft Office (particularly Excel) and patient administration systems, or the ability to quickly learn new software.
• Excellent written and verbal communication skills, with the ability to draft clear and professional correspondence.
• Exceptional customer service and interpersonal skills, with a patient-centred approach and passion for delivering an outstanding experience.
• Highly developed time management, organisational skills, and the ability to prioritise competing demands in a busy, fast-paced environment.
• Ability to work autonomously while knowing when to seek guidance or elevate issues appropriately.
• Demonstrated ability to operate effectively within a team environment using initiative, sound reasoning, and strong listening skills.
• Strong attention to detail, with a commitment to maintaining accuracy and data quality.
• A positive and composed approach to change, with a focus on continuous improvement and problem solving.
• Previous experience working within a medical or healthcare setting is highly desirable.

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare , education , fundraising & philanthropy and research . With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

— we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage .

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

From a validated provider of healthcare services in Australia