Senior Administration Coordinator

Nepean Blue Mountains Local Health District; Sydney; On-site; AUD 51,000 - 53,000; Full time

Benefits offered by this job

Accrued Day Off (ADO)

Salary Packaging tax savings

Novated Leasing

Education opportunities (110+ courses)

Employee Assistance Program (EAP)

Fitness Passport

Job summary

Nepean Blue Mountains Local Health District is seeking a Senior Administration Coordinator to lead a small admin team at Lawson Community Health Centre. You will supervise reception, switchboard and admin support, ensuring timely, high‑quality services for patients and staff.

You will mentor staff, manage workloads, maintain records systems such as Content Manager and iPM, and drive continuous improvement while collaborating with clinicians and managers in a complex healthcare environment.

Qualifications

• Demonstrated experience in managing a small administration team.
• Experience in reception, switchboard, customer service and admin support.
• Understanding of healthcare records systems and record-keeping practices.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and online procurement/staff rostering tools.

Responsibilities

• Lead and support a small administration team to deliver efficient services.
• Oversee reception, switchboard and frontline customer service duties.
• Coordinate administration functions and ensure service standards are met.
• Mentor staff and contribute to continuous improvement initiatives.
• Build positive working relationships with stakeholders and clinicians.

Skills

Team leadership

Reception & switchboard

Customer service

Records management

Microsoft Office

Procurement systems

Staff rostering

Minute taking

Time management

Driver's licence

Tools

Content Manager

iPM

Cerner

Job description

Employment Type:

Employment Type: Temporary Full Time (up to 06/08/2027- Job Share may be considered for part-time hours)

Position Classification: Administration Officer Level 3

Location: Lawson Community Health Centre

Remuneration: $37.27 - $38.44 per hour

Hours Per Week: 38

Requisition ID: REQ695498

Applications Close: 08/10/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

The Primary Care and Community Health Unit consists of 9 centres that provide a range of services for children, young people and their families, adults, older people and their carers. Our services range from health promotion, prevention and early detection through to assessment, treatment and continuing care. Our staff work in partnership with schools, GPs, hospitals, non-government agencies and other organisations to provide care across our centres, in people’s homes, other community venues as well as virtual care (telehealth).

Are you an experienced administrative professional with strong leadership skills and a passion for delivering exceptional customer service? We are seeking a motivated and proactive Senior Administration Coordinator to join our Community Health Care team. This opportunity has become available to provide relief during a period of maternity leave.

In this position, you will provide leadership, guidance and day-to-day support to a small administration team, ensuring the delivery of efficient, high-quality administrative services to clients, visitors, clinicians and managers. You will play a key role in creating a welcoming and professional experience for patients and stakeholders while supporting the smooth operation of centre activities.

Working closely with the Administration Support Manager, you will assist with the supervision and coordination of administration staff and functions, ensuring workloads are managed effectively and service standards are consistently achieved. You will foster a positive team culture, provide mentoring and support to staff, and contribute to continuous improvement initiatives that enhance operational efficiency and customer service outcomes.

The successful candidate will bring demonstrated experience in administration within a complex service environment, along with excellent organisational, communication and problem-solving skills. You will be confident in leading and supporting staff, managing competing priorities, and building strong working relationships with a diverse range of stakeholders.

This is an exciting opportunity to make a meaningful contribution to community healthcare services while developing your leadership career within a supportive and collaborative team environment.

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO)

• Opportunity for extra tax savings through Salary Packaging

• Novated Leasing

• Great education opportunities through Education Training Service which offers over 110 courses each year

• Access to our Employee Assistance Program (EAP) for staff and family members

• Fitness Passport

What you will bring to the role

1. Demonstrated skills and experience in managing a small team.
2. Demonstrated experience in providing reception, switchboard, customer service and administration support functions.
3. Demonstrated understanding of corporate or healthcare records systems such as Content Manager, iPM, Cerner and knowledge of record keeping practices.
4. Demonstrated well developed verbal and written communication skills.
5. Strong computer skills, with demonstrated experience in using the suite of Microsoft Office products and experience in the use of online procurement and staff rostering systems, such as Oracle iProcurement, CosNet, HealthRoster or other proprietary software.
6. Well-developed organisational, prioritisation and time management skills with demonstrated ability to use initiative and judgement in managing day-to-day operational activities.
7. Demonstrated experience in minute taking.
8. Current driver’s licence and willingness to use for work purposes.

Additional information:

• NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
• NBMLHD is committed to implementing the child safe standards.
• For role related queries or questions contact Tracy Spooner on [e-mail]
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.