Senior Account Manager – Marketing Agency

Upstairs; Perth; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid flexibility

Small team environment

Job summary

Upstairs is a strategy-first marketing and creative agency in Northbridge seeking a Senior Account Manager to lead high-retention, strategy-led accounts and drive long-term growth. You’ll own key client relationships, guide performance conversations, and collaborate with designers, developers, and data analysts across retail, events, agriculture, mining and more.

You’ll run your own accounts, manage timelines, and present data-led recommendations.

Qualifications

• 5+ years in agency account management or multi-client work.
• Broad digital knowledge across paid search, SEO, CRM and digital project management.
• Ability to read campaign performance and turn it into actionable recommendations clients buy into.

Responsibilities

• Lead and own client relationships across retainer and project clients in retail, events, agriculture, mining, and more.
• Maintain develop strong relationships with key stakeholders across our client base.
• Chair regular reviews: honest, data-led, and focused on long-term growth.
• Be the primary strategic contact clients turn to for performance and directional advice.
• Lead annual strategic planning and campaign roadmaps across your account portfolio.
• Work alongside our data analyst to turn performance insights into clear, confident client conversations.
• Spot the long-term growth opportunities each client is ready for.
• Brief our designers, developers, and media specialists with enough context to do their best work.
• Be the last set of eyes on anything that leaves the building under your client's name.
• Inspire and mentor team members across the agency.

Skills

Account management

Digital marketing

Performance analysis

Client relationship

Communication

Paid search

SEO

CRM

Digital project management

Job description

We're Upstairs, a strategy-first marketing and creative agency in Northbridge. We're looking for a Senior Account Manager to lead high-retention, strategy-led accounts, own key business relationships, and drive long-term roadmap growth. Strategy here is a team sport. Everyone gets a seat at the table, we work hard, and we have a lot of fun doing it. Most of all, we genuinely care about what happens to our clients' businesses.

Key responsibilities

Lead and own client relationships across retainer and project clients in retail, events, agriculture, mining, and more

Maintain devlope strong relationships with key stakeholders across our client base

Chair regular reviews: honest, data-led, and focused on long-term growth

Be the primary strategic contact clients turn to for performance and directional advice

Lead annual strategic planning and campaign roadmaps across your account portfolio

Work alongside our data analyst to turn performance insights into clear, confident client conversations

Spot the long-term growth opportunities each client is ready for

Brief our designers, developers, and media specialists with enough context to do their best work

Be the last set of eyes on anything that leaves the building under your client's name

Inspire and mentor team members across the agency

About you

5+ years in agency account management or genuine multi-client work

Broad digital knowledge across paid search, SEO, CRM and digital project managment

Ability to read campaign performance and turn it into actionable recommendations clients buy into

Clear written and verbal communication

You run your own accounts, your own time, and your own standards

Current driver's licence and reliable vehicle for local client visits across Perth

Suitable home office setup for WFH days and remote client presentations

About us

We're Upstairs, a strategy-first marketing and creative agency in Northbridge. Everything we build starts with real insight and ends with results you can measure.

$100k–$130k package (inclusive of an achievable performance bonus) + superannuation

Bonus KPIs built around doing the job well: client retention, portfolio growth, and personal development

Hybrid flexibility with genuine seat at the table

Small team environment