Senior Account Manager

Zephyr Agency Pty Ltd; Gold Coast City; On-site; AUD 85,000 - 120,000; Full time

Job summary

Zephyr Agency Pty Ltd on the Gold Coast is seeking a Senior Account Manager to own day-to-day client relationships and keep work moving through the studio. You will write proposals, build strategy documents, and draft LinkedIn and thought‑leadership copy, while leading local PR.

This hands-on role requires staying close to the work and avoiding a pure producer path. You will manage multiple accounts, briefs, budgets and timelines, and mentor junior team members, ensuring value is evident in

Qualifications

• Minimum two years in a client-facing account management role, ideally agency side.
• A strong writer who can produce client-ready material without heavy rewriting.
• Extremely organised across multiple clients, projects and deadlines.

Responsibilities

• Own the day to day relationship across a portfolio of retained and project clients.
• Take briefs, write them up properly, and keep the studio moving.
• Write proposals, scopes of work and strategy documents.
• Draft client-facing copy: LinkedIn and thought leadership, EDMs, short-form content and key messaging.
• Run local public relations: media releases, media lists and pitching to journalists.
• Manage timelines, budgets and scope, and flag overruns before they become a problem.
• Build client reports and post-campaign analysis that show the value of the work.
• Support new business through proposals, pitch material and spotting growth inside existing accounts.
• Work alongside the junior team, delegating production and content work and helping them lift.

Skills

Strong writer

Very organised

Confident presenting

Commercially aware

Education

Degree or equivalent in marketing, communications, business, media or project management

Tools

Google Workspace

Microsoft Office

Slack

Adobe

Miro

Loomly

Project management tools

Job description

Zephyr Agency is seeking a Senior Account Manager to be the day to day owner of client relationships. You will run the accounts, keep work moving through the studio, and be the person clients call first. This is a hands‑on role where you will not just be briefing and reviewing. You will write the proposals, build the strategy documents, draft the LinkedIn and thought leadership copy and run the local PR. If you like being close to the work, you will enjoy it here. If you are looking to step back from producing, this is not the role.

Key responsibilities

Own the day to day relationship across a portfolio of retained and project clients

Take briefs, write them up properly, and keep the studio moving

Write proposals, scopes of work and strategy documents

Draft client‑facing copy: LinkedIn and thought leadership, EDMs, short‑form content and key messaging

Run local public relations: media releases, media lists and pitching to journalists

Manage timelines, budgets and scope, and flag overruns before they become a problem

Build client reports and post‑campaign analysis that show the value of the work

Support new business through proposals, pitch material and spotting growth inside existing accounts

Work alongside the junior team, delegating production and content work and helping them lift

About you

Minimum two years in a client‑facing account management role, ideally agency side

A strong writer. Your work goes to a client without needing to be rewritten

Extremely organised across multiple clients, projects and deadlines at once

Confident presenting, and comfortable having the awkward client conversation early rather than late

Commercially aware. You notice when scope is creeping and you do something about it

Degree or equivalent in marketing, communications, business, media or project management

Comfortable across Google Workspace, Microsoft Office, Slack, Adobe, Miro, Loomly and project management tools

Nice to have, not essential: brand strategy exposure, hands‑on PR experience, and confidence reading digital and performance reporting

About us

Zephyr Agency is a full service creative and marketing agency based on the Gold Coast, with a Melbourne office and clients across the country. We work across brand strategy, creative direction, public relations, content and digital marketing, for clients in property, retail, professional services and resources. We are small, senior and deliberately so. There is no layer between the person who takes the brief and the person who solves it, which means the work you do is visible and it matters.

Flexibility in how and where you work, judged on outcomes rather than hours at a desk

A direct line to the Founder, with no layers in between

Real variety. Property one day, professional services the next, and enough scope to shape how your accounts run

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as an account manager?
• How much notice are you required to give your current employer?
• Do you have Accounts Management experience?