Senior Account Manager, ANZ - UCaaS/CCaaS Growth

Vonage; Bathurst; On-site; AUD 120,000 - 180,000; Full time

Job summary

Vonage seeks a Senior Account Manager/Executive for ANZ, based in Australia, to own net new business and grow an existing portfolio. You will manage end-to-end sales, build executive relationships, and drive cross-sell across UCaaS and CCaaS solutions.

Successful candidates combine hunter and farmer strengths, working with IT, operations, and CX stakeholders to deliver measurable ROI. This role emphasizes cross-functional collaboration and quota attainment within a fast-paced environment.

Qualifications

• Experience in enterprise SaaS, cloud, or communications sales with a track record in both new business and account management.
• Proven ability selling to C-level executives and managing complex, multi-stakeholder accounts.
• Strong understanding of UCaaS, CCaaS platforms and customer engagement technologies.
• Ability to lead multi-stakeholder sales processes across large, matrixed organizations.
• Consultative sales approach focused on long-term customer value.
• Experience managing accounts ranging from $50k to $500k ARR.

Responsibilities

• Target and win net new customers across the ANZ region, building pipeline from scratch through outbound strategy, partner ecosystem, and market mapping.
• Own the end-to-end sales cycle from first contact to contract signature, coordinating with internal teams.
• Deliver tailored proposals and business cases with tangible ROI aligned to customer needs.
• Collaborate with partners across Vonage's ecosystem to expand reach and accelerate deal velocity.
• Own and execute growth strategy across an assigned portfolio, focusing on larger accounts $50k-$500k ARR.
• Drive adoption of UCaaS/CCaaS platforms by aligning solutions to business goals.
• Build trusted relationships with senior stakeholders across IT, operations, and customer experience functions.
• Identify and convert cross-sell and upsell opportunities to grow revenue in existing accounts.
• Maintain forecasts and pipeline visibility; consistently meet or exceed quota.
• Collaborate with Solutions Engineering, Product, Marketing to deliver seamless customer experiences.
• Work with channel and alliance partners to expand reach and scale impact.

Skills

Enterprise SaaS sales

Cloud/UCaaS/CCaaS sales

New business development

Account management

C-level relationship management

Tools

CRM systems

Job description

Vonage seeks a Senior Account Manager/Executive for ANZ, based in Australia, to own net new business and grow an existing portfolio. You will manage end-to-end sales, build executive relationships, and drive cross-sell across UCaaS and CCaaS solutions.

Successful candidates combine hunter and farmer strengths, working with IT, operations, and CX stakeholders to deliver measurable ROI. This role emphasizes cross-functional collaboration and quota attainment within a fast-paced environment.