Senior Account Lead, Data Center Services & Governance

Cushman & Wakefield; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Cushman & Wakefield in Australia seeks an Account Lead to own the senior level governance and delivery of our data centre account. You will manage client relationships, drive service performance, and ensure contractual obligations are met across finance, operations, and procurement teams.

You will lead SLA/KPI reporting, coordinate vendors, and provide escalation oversight for risks and issues, while aligning governance with strategic account objectives and continuous improvement initiatives

Qualifications

• Minimum 6+ years of relevant experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment.
• Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline
• Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management in a client-facing environment
• Strong financial and commercial awareness, including budget tracking, forecasting inputs, cost control, procurement and invoice oversight, and commercial risk management
• Experience managing teams, vendors, and cross-functional support functions, including finance/admin, technical operations, procurement, compliance, and service delivery teams
• Strong communication, structured leadership, and organizational discipline, with familiarity in SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance

Responsibilities

• Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards
• Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans
• Oversee account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risk management
• Lead SLA, KPI, audit, compliance, and management reporting processes, ensuring account performance, service risks, and contractual obligations are visible, accurate, and tracked to closure
• Coordinate vendors, suppliers, and cross-functional teams across technical operations, EHS, finance/admin, procurement, and service delivery to manage performance, cost, and contractual dependencies
• Provide senior escalation oversight for service-impacting risks, client concerns, compliance matters, and unresolved operational issues, while driving continuous improvement across governance, reporting, stakeholder experience, and service delivery maturity

Skills

Account governance

Client relationship management

Data centre operations

Service delivery management

Contract management

Budget tracking

Forecasting inputs

Vendor governance

Stakeholder management

SLA/KPI reporting

Risk management

Leadership

Communication

Education

Diploma or Bachelor’s Degree in Business Administration

Job description

Cushman & Wakefield in Australia seeks an Account Lead to own the senior level governance and delivery of our data centre account. You will manage client relationships, drive service performance, and ensure contractual obligations are met across finance, operations, and procurement teams.

You will lead SLA/KPI reporting, coordinate vendors, and provide escalation oversight for risks and issues, while aligning governance with strategic account objectives and continuous improvement initiatives