SEE Program Support Navigator

HRM Contracting and consulting; Hervey Bay; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Strong community connections

Supportive team environment

Job summary

HRM Contracting and consulting in Hervey Bay, QLD, is seeking a Participant Support Officer to help people access education and employment pathways through the SEE program. You’ll support participants from enrolment to exit, building trust and guiding them through learning, settlement, wellbeing and job opportunities.

You’ll work with a supportive site team to identify barriers, coordinate services, and connect clients with community and government supports, enabling stronger outcomes.

Qualifications

• Experience working with disadvantaged and culturally diverse people.
• Ability to build rapport quickly with clients and stakeholders.
• Experience delivering client support in line with program guidelines and legislation.
• Strong interpersonal skills and ability to work in a team.
• Solid time management, planning and record keeping.

Responsibilities

• Register, conduct entry interviews and orientation, guiding participants through the program.
• Build strong relationships to support enrolment into learning activities.
• Provide support outside class time on learning, settlement, wellbeing and employment barriers.
• Identify early disengagement signs and coordinate practical solutions.
• Coordinate wellbeing sessions and referrals to support services.
• Develop networks with community organisations and government agencies and make referrals.
• Assist with coordinating cultural activities and community events to strengthen partnerships.

Skills

Disadvantaged populations

Culturally diverse communities

Client support experience

Relationship building

Time management

Job description

HRM Contracting and consulting in Hervey Bay, QLD, is seeking a Participant Support Officer to help people access education and employment pathways through the SEE program. You’ll support participants from enrolment to exit, building trust and guiding them through learning, settlement, wellbeing and job opportunities.

You’ll work with a supportive site team to identify barriers, coordinate services, and connect clients with community and government supports, enabling stronger outcomes.