SEE Participant Support Officer

Verto; Albury City; On-site; AUD 35,000 - 52,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Meals and Entertainment packaging $2,?

5 weeks annual leave (pro rata)

Internal traineeship programs

Salary continuance insurance

Access to formal qualifications

Employee Assistance Program

Job summary

VERTO in Albury is seeking a Part-time Participant Support Officer to assist SEE program participants in building confidence and achieving learning and employment goals. You will work with Trainers to foster a positive learning environment, connect participants with support services, and engage with community partners to drive outcomes.

The role emphasizes strong communication, stakeholder engagement, and the ability to support diverse participants.

Qualifications

• Experience in employment services or related field is desirable but not essential.
• Experience in stakeholder engagement and participant support.
• Strong communication and interpersonal skills.
• Ability to work with people from diverse backgrounds.
• Right to Work checks and current licenses may be required.

Responsibilities

• Build strong relationships with participants and support them to achieve their goals.
• Work with Trainers to create an inclusive, engaging learning environment.
• Maintain relationships with referral partners, employers and community organisations.
• Promote the SEE Program within the local community and increase referrals.
• Provide individualised guidance and referrals to support services to improve engagement and outcomes.
• Maintain accurate participant records and program documentation.

Skills

Communication skills

Interpersonal skills

Stakeholder engagement

Conflict resolution

Attention to detail

Organisational skills

Problem solving

Diversity awareness

Education

Certificate IV Qualification in relevant field

Job description

Part-time position based in Albury20 hours per week, working Tuesday to Friday – (School hours and alternative days considered for the right candidate)As a Participant Support Officer, you will support Skills for Education and Employment (SEE) Program participants to build confidence, overcome barriers, and achieve their learning and employment goals. Working closely with Trainers, you will promote the program, create a positive and inclusive learning environment, connect participants with support services, and build strong relationships with community partners and employers to achieve positive outcomes.

About the role....

• Build strong relationships with participants and support them to achieve their goals.
• Work closely with Trainers to create a positive, inclusive and engaging learning environment that encourages attendance, retention and success.
• Build and maintain strong relationships with referral partners, employers, government agencies and community organisations.
• Promote the SEE Program within the local community and identify opportunities to increase referrals and participant engagement.
• Support participants to overcome barriers to learning and employment through individualised guidance, referrals to appropriate support services, and the development of strategies and activities that improve engagement, confidence, employability and overall outcomes.
• Maintain accurate participant records, file notes, referrals and program documentation in line with contractual and organisational requirements.

What we offer….

• Salary packaging with up to$15,900 tax freeoptions.
• Additional$2,650 Meals and Entertainment tax freesalary packaging benefits
• Above award leave entitlements including5 weeks annual leave (pro rata)
• Internal traineeship and people leadership programs
• Salary continuance insurance
• Access to company sponsored formal qualifications.
• Access to free counselling though our Employee Assistance Program

About you....

The ideal candidate will have:

• A passion for helping others to achieve their goals
• Experience in employment services, participant support, community services, education and training, or a related field is desirable but not essential.
• Experience in stakeholder engagement and participant support.
• Highly developed communication and interpersonal skills.
• Experience in managing internal/external stakeholders.
• Demonstrated experience in managing conflict and challenging customer behaviour.
• Attention to detail and good organisational skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work well with people from diverse backgrounds.
• Certificate IV Qualification in relevant field desirable but not essential.

About us....

VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:

• Employment Services
• Training
• Indigenous Services
• Community services
• Tenants Advice & Advocacy
• Financial Counselling

We are an equal opportunity employer and welcome all applications, including from people with disability, those from culturally diverse backgrounds, and Indigenous Australians. All VERTO team members share the responsibility for the safety and wellbeing of the people who engage with us. We are happy to adjust our recruitment process to support accessibility needs.

Successful candidates will need to provide:

• Working With Children Check
• National Police Check
• Right to Work Check
• Current Drivers Licence and ability to travel locally
• myID

Applications will close:

The selection process will commence upon the receipt of applications & will close at 9am Friday the 30th of October 2026 or prior, if a suitable candidate is found.

Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au.