Participant Support Officer | Help People Build Pathways to Work and Study

HRM Contracting and consulting; Hervey Bay; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Strong community connections

Supportive team environment

Job summary

HRM Contracting and consulting in Hervey Bay, QLD, is seeking a Participant Support Officer to help people access education and employment pathways through the SEE program. You’ll support participants from enrolment to exit, building trust and guiding them through learning, settlement, wellbeing and job opportunities.

You’ll work with a supportive site team to identify barriers, coordinate services, and connect clients with community and government supports, enabling stronger outcomes.

Qualifications

• Experience working with disadvantaged and culturally diverse people.
• Ability to build rapport quickly with clients and stakeholders.
• Experience delivering client support in line with program guidelines and legislation.
• Strong interpersonal skills and ability to work in a team.
• Solid time management, planning and record keeping.

Responsibilities

• Register, conduct entry interviews and orientation, guiding participants through the program.
• Build strong relationships to support enrolment into learning activities.
• Provide support outside class time on learning, settlement, wellbeing and employment barriers.
• Identify early disengagement signs and coordinate practical solutions.
• Coordinate wellbeing sessions and referrals to support services.
• Develop networks with community organisations and government agencies and make referrals.
• Assist with coordinating cultural activities and community events to strengthen partnerships.

Skills

Disadvantaged populations

Culturally diverse communities

Client support experience

Relationship building

Time management

Job description

Participant Support Officer | Help People Build Pathways to Work and Study

HRM Contracting and consulting – Hervey Bay QLD

Make a real difference to people taking their next step in learning and work.

This is an opportunity to join a supportive site team and help participants stay engaged, build their skills and move into work or further study.

About the Role

Reporting to the Regional Manager, you’ll support participants in the Skills for Education and Employment (SEE) Program from enrolment through to exit. You’ll be a consistent point of contact, getting to know each person’s circumstances and helping them work through barriers to learning, settlement, wellbeing and employment.

This role will provide support and guidance to clients in the Skills for Education and Employment (SEE) Program across the designated program region. This role will promote client participation to maximise Participant outcomes, improve employment pathways and assist clients by providing information on relevant services and pathways.

Key Responsibilities

Take part in registration, entry interviews and orientation, and continue to provide pathway guidance throughout each participant’s program.

• Build strong relationships with participants to understand their needs and support enrolment into the right learning activities
• Provide support outside class time on learning, settlement, wellbeing and employment barriers
• Identify early warning signs of disengagement and work with the site team to find practical solutions
• Coordinate social and emotional wellbeing sessions with team members and external stakeholders
• Build networks with support services, community organisations, cultural groups and government agencies, and make appropriate referrals
• Help coordinate cultural activities, community events and functions that strengthen local partnerships

About You

• A flexible, supportive communication style and experience working with disadvantaged and culturally diverse people
• The ability to build rapport quickly and develop strong networks with clients and stakeholders
• Experience delivering client support in line with program guidelines, standards and relevant legislation
• Strong interpersonal skills, with the ability to work well in a team and manage your own workload
• Solid time management, planning and record keeping skills

What’s On Offer

• A role with purpose, helping people build confidence, skills and future pathways
• A supportive team environment with strong community connections